| Article Summary: |
This article addresses a problem with Dell Backup and Recovery where user created system partitions may disappear after running a system recovery. |
Problem:
Some customers may discover that a previously created partition no longer appears in Windows Explorer after restoring to a factory image using Dell Backup and Recovery.
Description:
If a customer has used disk management or other tools to create additional system partitions, these partitions may not show up in "My Computer" or in other Windows Explorer functions after successfully completing a restore to factory image using Dell Backup and Recovery.
Solution:
This issue cannot be solved by replacing any hardware. The partition is still present and can be seen in the Windows Disk Management tool but will have no drive letter assigned. You can right-click on the partition and choose
Remap Partition to correct this issue. Dell engineering is aware of this issue and working on a solution. A future update of the Dell Backup and Recovery software will resolve this issue.