How to Troubleshoot 072-100 and 072-101 Tray 2 Paper Jam Errors on the C3760dn / C3765dnf Dell Laser Printer

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1. How to Troubleshoot 072-100 and 072-101 Tray 2 Paper Jam Errors on the C3760dn / C3765dnf Dell Laser Printer

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1. How to Troubleshoot 072-100 and 072-101 Tray 2 Paper Jam Errors on the C3760dn / C3765dnf Dell Laser Printer

072-100 IOT Tray2 Misfeed JAM

072-101 IOT Path2 SNS On JAM

071-100 & 072-101 paper Jam errors relate to a jam where paper is not pulled completely from the Optional Paper tray 2 due to an issue with the feed mechanism or the optional tray 2 assembly. It may also be caused by an internal feed issue in the Printer. In order to diagnose this fault, follow the guide below:

1. Clear any jammed Paper from the Printer.
2. Cancel the Print Job.
3. Turn off the Printer and remove the communication cables (USB or Ethernet depending on your set-up).
4. Turn the Printer on and Print a System Settings Report and verify if the issue recurs.
   To print a System Settings report:
   C3760:
   • -> Press the Menu Button.
   • -> Highlight Report/List and Press the Tick Button.
   • -> Scroll down, using the Down Arrow, highlight System Settings and Press the Tick Button.
   • -> The System Settings Page now prints.
   
   C3765:
   • -> Press the (Info) button.
   • -> Select Report/List on the Touchscreen.
   • -> Select System Settings on the Touchscreen.
   • -> Select Print on the Touchscreen.
   • -> The System Settings Page now prints.
5. If the Paper Jams while printing, go to step 6.
   • -> If the issue does not occur while printing an internal system settings page, re-connect the communication cable and Print a Windows Test Page.
   See article:
   How to Print a Windows Printer Test Page
   • -> If both the Windows Test page and Internal settings report prints, then the system is working as designed.
6. Clear the Paper from the Printer and Turn the Printer off.
7. Clean the feed rollers and test the printer again
8. Try another optional paper tray 2 from a working C3760 / C3765 Laser Printer (if available).
9. If the issue is resolved with another optional paper tray 2, contact Dell Technical Support.
10. If the error recurs, with another Optional Paper Tray 2 or none is available, continue troubleshooting below:
11. Try another paper tray from a working C3760 / C3765 Laser Printer (if available).
12. If the Paper jams with a new Paper Tray, (or none is available) boot the Printer into CE Mode and run a custom feed test from Tray 1 and MPF.
    See Article:
    How to Run Paper Feed Diagnostics on the C3760dn / C3765dnf Dell Laser Printer
13. If the paper jams while running a custom feed test, contact Dell Technical Support.
14. If the Paper Feeds during a custom feed test, Remain in CE Mode and test both the Exit and Regi Sensor.
    See Article:
    How to Run Paper Feed Diagnostics on the C3760dn / C3765dnf Dell Laser Printer
15. If the sensors are damaged or do not behave as designed, contact Dell Technical Support.
16. If both sensors behave as designed, restart the Printer into normal mode and print a system settings page.
17. If the paper jam recurs, try swapping the feed rollers and test again by printing another system settings page.
    How to Remove the Feed Rollers on the C3760dn / C3765dnf Dell Laser Printer
18. If there is any sign of damage to the feed rollers or swapping them resolves the issue, contact Dell Technical Support, to advise that a new set of feed rollers.
19. If there is no damage to rollers but the Jam recurs during a Settings Page, contact Dell Technical Support.

More info can be found in the C3760n User's Guide, C3760dn User’s Guide or the C3765dnf User’s Guide.

If these steps do not correct the problem, contact Dell Technical Support.

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