Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Battery cannot be fully charged on some Alienware or Inspiron systems

Summary: Solution to the your battery not fully charging on certain Inspiron and Alienware systems.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

Solution to the your battery not fully charging on certain Inspiron and Alienware systems.
 

ISSUE

On certain Alienware or Inspiron systems you may experience that you cannot fully charge the battery and the maximum battery capacity is limited to 60%. You may also notice the "MANUFACTURING MODE : LEVEL [08]" message is shown during POST or the system Fan is always spinning in a high speed.
 
Systems showing this issue:

Alienware 13 R3
Alienware 15 R3
Alienware 17 R4
Inspiron 14 5455
Inspiron 14 5468
Inspiron 15 5555
Inspiron 15 5565
Inspiron 15 5567
Inspiron 17 5755
Inspiron 17 5765
Inspiron 17 5767
Inspiron 15 7560
Vostro 14 5468
Vostro 15 5568

Resolution

SOLUTION 

To resolve this issue a simple reset of your system BIOS is required.  Please follow the steps below for your specific system:

 

For Alienware 13 R3/15 R3/17 R4 and Inspiron 5565/5765


1. Power on the system and press F2 key to enter into BIOS
2. Press Fn+X key to clear the manufacturing mode as soon as below warning message appear.
SLN304376_en_US__1SLN304391_4
3. Reboot the system by press Ctrl+Alt+Delete and the message should disappear

 

For Inspiron 5567/5767/5468/7560, Vostro 5468/5468


1. Power on the system and press F2 key to enter into BIOS
2. Reset the BIOS to default configuration by clicking the "Restore Settings" button, choose "BIOS Defaults" in Available Configurations and then click OK button
3. Exit the BIOS and then reboot the system, the issue should be cleared

Article Properties


Affected Product

Alienware 13 R3, Alienware 15 R3, Alienware 17 R4, Inspiron 5455, Inspiron 14 5468, Inspiron 5555, Inspiron 15 5565, Inspiron 15 5567, Inspiron 15 7560, Inspiron 5755, Inspiron 17 5765, Inspiron 17 5767, Vostro 14 5468, Vostro 15 5568

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution