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How to Troubleshoot 006-370 & 010-354 IOT Errors on the C3760n / C3760dn / C3765dnf Dell Laser Printers


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  1. How to Troubleshoot 006-370 & 010-354 IOT Errors on the C3760 / C3765dnf Dell Laser Printers

This article provides information on "How to Troubleshoot 006-370 & 010-354 IOT Errors on the C3760 / C3765dnf Dell Laser Printers"


1. How to Troubleshoot 006-370 & 010-354 IOT Errors on the C3760 / C3765dnf Dell Laser Printers

006-370: IOT ROS Failure

010-354: IOT Environment Sensor Error

If you receive either of the above errors displayed on the LCD Display, please try the following steps to resolve:

  1. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up).
  2. Power the Printer back on and check if the error recurs.
  3. If no error is displayed, please upgrade the Printer's Firmware using the Firmware Utility.
    Updating the firmware using The Firmware Utility on a Dell Laser Printer
  4. After updating Firmware, re-start Printer to save settings and check if error recurs.
  5. If the error has recurred either before or after updating the Firmware, please contact Dell Technical Support.

More info can be found in the C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN265823

Last Date Modified: 09/21/2016 08:33 AM


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