How to Troubleshoot 006-370 & 010-354 IOT Errors on the C3760n / C3760dn / C3765dnf Dell Laser Printers
Summary: C3760n / C3760dn / C3765dnf may experience 006-370 & 010-354 IOT Errors.
This article applies to
This article does not apply to
Symptoms
006-370: IOT ROS Failure
010-354: IOT Environment Sensor Error
If you receive either of the above errors displayed on the LCD Display, please try the following steps to resolve:
- Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up).
- Power the Printer back on and check if the error recurs.
- If no error is displayed, please upgrade the Printer's Firmware using the Firmware Utility.
Updating the firmware using The Firmware Utility on a Dell Laser Printer - After updating Firmware, re-start Printer to save settings and check if error recurs.
- If the error has recurred either before or after updating the Firmware, please contact Dell Technical Support.
If these steps do not correct the problem, please contact Dell Technical Support.
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.
Purchase Toner and other Dell Laser Printer Supplies
Dell Recycling
It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.
Cause
N/A
Resolution
Refer to Symptoms section.