Knowledge Base

Customer Self Replaceable Parts


Some component parts are specifically designed for easy Customer removal and replacement; such parts are designated as Customer Self Replaceable (CSR). If during the diagnosis, the Dell Technician determines that the repair can be accomplished with a CSR designated part, Dell will ship the CSR designated part directly to the Customer. Dell's Customer Self Replaceable Parts program enables Dell customers to replace parts at their own convenience.

Dell’s Customer Self Replaceable Parts policies will apply to the following products, when sold with Basic Hardware Service: Dell Inspiron, XPS, Alienware, Latitude, OptiPlex, Precision, Vostro, PowerEdge, PowerVault, PowerEdge SC, Dell EqualLogic and Dell/EMC Storage products. To view your Service Description please go to www.Dell.com/ServiceContracts.

Customer Self Replaceable (CSR) parts fall into one of the following categories:

  • Optional CSR (OCSR) parts -Customers may choose to install Optional CSR parts themselves or they may request technical installation assistance.
  • Mandatory CSR (MCSR) parts - Customers are responsible for the replacement of all MCSR parts themselves. Dell does not provide installation labor for them. If the Customer requests that Dell replace these parts, the Customer will be charged a fee for this service.
  • Varies by Product - In some instances, whether a part is OCSR or MCSR may vary by Dell product. For example, laptop keyboards may be designated MCSR on some Dell notebook models but may be designated OCSR on other notebook models. The Dell Technician will clarify whether the part required for a Customer’s issue resolution is OSCR or MCSR during the issue resolution process

The table below provides general guidance as to whether specific part types are OCSR, MCSR or may vary by product:

Likelihood that a Replacement Part Requires Onsite Labor *

Key Mandatory Customer Self Replacement Mandatory Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Varies by Product Varies by Product Not Applicable Not Applicable
Latitude Portable Optiplex Desktop Server Standard Precision Desktop Precision Portable Vostro Desktop Vostro Portable
Bottom Case Plastics, Palmrests Optional Customer Self Replacement Not Applicable Not Applicable Not Applicable Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement
Cables and Cords Varies by Product Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Varies by Product
Docks, Displays, Plug & Play Devices Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement
Fans Varies by Product Varies by Product Mandatory Customer Self Replacement Varies by Product Varies by Product Varies by Product Optional Customer Self Replacement
Hard Drives, Optical & Other Drives Varies by Product Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement
Heatsinks Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Varies by Product Optional Customer Self Replacement Optional Customer Self Replacement Varies by Product
LCD Plastics, Covers, Bezels Optional Customer Self Replacement Not Applicable Not Applicable Optional Customer Self Replacement Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement
LCD/Display Assembly Service Kit Optional Customer Self Replacement Not Applicable Not Applicable Not Applicable Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement
Memory Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement
Motherboards Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement
Network, Video, Wireless Cards Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Varies by Product
Power Boards, Cards, Risers Not Applicable Not Applicable Varies by Product Not Applicable Not Applicable Not Applicable Not Applicable
Power Supplies, Adapters Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement
Processor Modules Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement
Screws & Plastic Attachments Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement
Speakers Optional Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Not Applicable Mandatory Customer Self Replacement Optional Customer Self Replacement
Inspiron Portable Inspiron Desktop Alienware Portable Alienware Desktop XPS Portable XPS Desktop
Bottom Case Plastics, Palmrests Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement Not Applicable
Cables and Cords Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement
Docks, Displays, Plug & Play Devices Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement
Fans Optional Customer Self Replacement Varies by Product Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Varies by Product
Hard Drives, Optical & Other Drives Varies by Product Mandatory Customer Self Replacement Varies by Product Varies by Product Varies by Product Varies by Product
Heatsinks Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Varies by Product Optional Customer Self Replacement Varies by Product
LCD Plastics, Covers, Bezels Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement Not Applicable
LCD/Display Assembly Service Kit Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement Not Applicable Optional Customer Self Replacement Not Applicable
Memory Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement
Motherboards Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement
Network, Video, Wireless Cards Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement
Power Boards, Cards, Risers Varies by Product Varies by Product Varies by Product Varies by Product Varies by Product Varies by Product
Power Supplies, Adapters Mandatory Customer Self Replacement Mandatory Customer Self Replacement Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Varies by Product
Processor Modules Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement Optional Customer Self Replacement
Screws & Plastic Attachments Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement Varies by Product Mandatory Customer Self Replacement
Speakers Optional Customer Self Replacement Mandatory Customer Self Replacement Optional Customer Self Replacement Mandatory Customer Self Replacement Optional Customer Self Replacement Mandatory Customer Self Replacement

* The above values are intended as general guidelines only, and may sometimes vary according to system type.

ProSupport customers may request onsite installation labor for any warranty parts supplied by Dell.

Related Links:

Support Videos:
How to Replace Common Parts in your Dell Desktop or Notebook
How to Replace Common Parts in your Small Form Factor (SFF) or Ultra Small Form Factor (USFF) Dell Desktop
How to Replace Common Parts in your Full-size or Mini-tower Dell desktop
Online Support Documents and Manuals




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN295351

Last Date Modified: 08/23/2016 09:26 AM


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