Knowledge Base

Quickbooks display issues on high resolution displays

This article provides the information on "QuickBooks display issues on high resolution displays".

QuickBooks display issues.

Users of Intuit QuickBooks have reported difficulties using the application on systems with high resolution graphic displays. (1920 x 1200 screen resolution and higher to include 4k and 5k displays).

Symptoms may include any of the following:

  • A transaction form does not fit on the screen.
  • The sizing icons at the top right of a window do not appear.
  • A field overwrites and hides its label.
  • Missing buttons.
  • Screen is distorted when you maximize or minimize it.
  • The fonts are too big.

The reason for this is that QuickBooks is designed and codes for the Default Windows dot per inch (DPI) value of Smaller-100% (96 DPI). Many systems with high resolution displays now ship with DPI settings of 125 to 150%.


Intuit has listed two manners of compensating with this issue.

  • Set the Windows DPI to Smaller 100% (96 DPI)
NOTE: Reducing the DPI setting will make text in Windows smaller as the DPI is lowered.
  • Change the properties of QuickBooks
    1. Right click on the icon for QuickBooks.
    2. Left click on Properties.
    3. Left click on the Compatibility tab.
    4. Check the box next to Disable display scaling or Disable Fullscreen Optimizations on high DPI settings.
    5. Click OK.
    6. Open QuickBooks and check to see if the windows are visible.
NOTE: If the user continues to have issues with their QuickBooks installation, refer them to QuickBooks technical support.


QuickBooks Knowledgebase Article ID HOW13289 - Correct QuickBooks display issues

Article ID: SLN297931

Last Date Modified: 09/20/2017 12:30 PM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.