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vCenter 5.5 Failing to Install on Windows Server 2012 with Error 28173

Summary: This article provides information on issues where vCenter 5.5 fails to install on Windows Server 2012 with the error 28173.

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Symptoms

While installing VMware vCenter 5.5 on Windows Server 2012, you get an error 28173:

Error 28173. Setup failed to enable Microsoft .NET Framework 3.5. Enable this feature in Windows Server Manager before installing vCenter Server.
 

Cause

.

Resolution

Install the .NET Framework 3.5 package manually:

  1. Go to the Control Panel
  2. Click on Turn Windows Features On or Off
  3. Click on the Next button
  4. Click on the Next button
  5. Click on the Next button
  6. Click on the Next button
  7. Select the .NET Framework 3.5 Features checkbox
  8. Click on the Next button

Now you should be able to install VMware vCenter without this error.

If the above solution does not solve the problem, follow the instructions inside VMware KB 2048098 SLN283352_en_US__1iC_External_Link_BD_v1



 

Note: If you receive a message saying the Windows could not find the required files, you may need to insert the Windows setup media or have the server connected to the Internet. For futher information, refer to: https://support.microsoft.com/en-us/help/3002547/you-cannot-enable-the-microsoft--net-framework-3-5-feature-on-windows


 

Affected Products

Microsoft Windows 2012 Server, Microsoft Windows 2012 Server R2