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Article Number: 000178298

Alienware Cassini (13 R3 | 15 R3 | 17 R4) 7 Beeps on POST after BIOS Update

Summary: If your Alienware 13 R3, 15 R3 or 17 R4 does not start or beeps 7 times following a BIOS update please follow these instructions to resolve.

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Article Content

Symptoms

SLN305492_en_US__1iC_aw_alienhead_mr_v1 Description   After performing a BIOS Flash on the Alienware 13 R3, 15 R3 or 17 R4 the system may not start and beep 7 times

Supported Systems:

 
  Alienware 17 R4   Alienware 15 R3   Alienware 13 R3    
 

Why is this happening?

This may happen if the CPU Performance Options were not disabled prior to updating the BIOS

How should I proceed?

For Skylake Processor:

  1. Turn OFF the computer.
  2. Hold the Power Button for 4 seconds.
  3. If issue remains, Hold the Power button for 25 seconds.
  4. If issue remains, please contact Technical Support for further assistance.


For Kabylake Processor:

  1. Bios 1.0.8 should not experience this issue.
  2. For Bios 1.0.5 or below, Turn OFF the computer.
  3. Hold the Power Button for 4 seconds.
  4. If issue remains, Hold the Power button for 25 seconds.
  5. If issue remains, please contact Technical Support for further assistance.
 

Cause

SLN314108_en_US__13I_aw_2016logo_mr_v1

   SLN314108_en_US__14iC_aw_twitter_mr_v1   SLN314108_en_US__15iC_aw_youtube_mr_v1   SLN314108_en_US__16iC_aw_facebook_mr_v1   SLN314108_en_US__1iC_aw_alienhead_mr_v1

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product

Alienware 13 R3, Alienware 15 R3, Alienware 17 R4

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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