Dell BitLocker Manager Fails to Start Encrypting

Affected Products:

• Dell Security Management Server
• Dell Encryption
• Dell BitLocker Manager
• Dell Data Protection | Enterprise Edition
• Dell Data Protection | Encryption
• Dell Data Protection | BitLocker Manager

Affected Versions:

• v8.13

Affected Operating Systems:

• Windows 10 - TH1, TH2, RS1, RS2 (Creators)

The following error under the DellAgent logs:

2017.04.06 14:49:56 E Bde : volume C: unable to enable key protectors – Failure

An additional Platform Configuration Register (PCR), a value that is used to validate the endpoint during boot, is required with newer versions of Windows 10. Versions of the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption that are listed above do not support all 24 PCRs as defined and required by Microsoft.

To resolve this issue:

Update Dell Security Management Server to v9.8 or later, and Dell Encryption to v8.15 or later.

To work around this issue:

Patches for several major versions of the Dell Security Management Server are available through support, if an upgrade to the server is not possible.

References:

Dell Security Management Server System Requirements

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.