Dell SupportAssist Version 1.3 for Servers
Linux management server (monitors only Linux devices)
AUTO INSTALLEDThis file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue
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Fixes & Enhancements
Enhancements: -Display of support case status and source irrespective of the case creation method for service tags with ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist. -Ability to quickly view the support cases for a specific device. -Ability to test the support case creation capability. See testing the case creation capability. -Ability to request Dell Technical Support to suspend, resume, or close activities related to a support case. -Ability to transpose the data displayed in the configuration viewer. -Ability to cancel a manually-initiated collection. See sending the system information manually -Support for Dell Datacenter scalable solutions. -Support for collection of the following data Dell Lifecycle controller log from Dell's 12th and 13th generation of PowerEdge Servers TTY log from PowerEdge serves that have iDrac firmware version 2.00.00.00 or later installed -Support for installing SupportAssist on additional Linux operating systems
Dell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.
Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue
To install SupportAssist on a Linux operating system:
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist installation package is available.
3. Perform one of the following: - Type chmod 744 supportassist_1.x.x.bin and press Enter. - Type chmod +x supportassist_1.x.x.bin and press Enter. - Type ./SupportAssist_1.x.x.bin and press Enter. The Welcome to the Dell SupportAssist Installer message is displayed.
4. To continue, type c. The SupportAssist License Agreement is displayed.
5. Read the license agreement and type y to start the installation.
After the installation is completed, the SupportAssist Login page opens in a web browser window. NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist, the SupportAssist Login page is not displayed. In such a scenario, you must access the SupportAssist Login page using one of the following methods: - Log in to a remote system and access the following web address using a web browser: https:// SupportAssist is installed>:2607/SupportAssist NOTE: You can access SupportAssist from a remote system only if port 2607 is open on the system where SupportAssist is installed. - Log in to the local system and access the following web address using a web browser: https://localhost:9090/SupportAssist
6. Type the user name and password of a user with root privileges on the system where SupportAssist is installed, and then click Log In. The Dell SupportAssist Setup Wizard is displayed.
7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.