Artikelnummer: 000136102
Emails can be blocked by an email server if the sender address is blank when sending. On these models, you may see the sender address default to blank, regardless of the settings entered in the EWS (Embedded Web Server). This default is due to the User Account memory. Follow these steps to clear this error and reset your sender address.
Printer Operator Panel shown below.
Figure 1: Sender address defaults to blank [English-only]
Printer EWS from computer shown below.
Figure 2: EWS interface [English-only]
This will resolve the scan to email issue temporarily to but make sure this is a permanent fix perform the subsequent steps.
Printer EWS from computer shown below.
Figure 3: Locking email sender field from EWS [English-only]
More information can be found in the User's Guide for your printer model.
If these steps do not correct the problem, please contact Dell Technical Support.
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