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Número del artículo: 000124516

Problems With Desktop Monitors and Laptop Screens

Resumen: This article helps you identify the display or video issue based on symptoms that you notice and provides links to Dell knowledge base articles for troubleshooting steps.

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Contenido del artículo

Síntomas

Find information about how to troubleshoot and resolve common display issues on Dell monitors or laptops such as:

  • The display is blank or black, or cannot see anything on the display
  • The display looks distorted
  • The screen is flickering
  • The display is fuzzy or blurry
  • There are horizontal or vertical lines on the screen
  • The color is not displayed correctly on the screen
  • The touchscreen is not working

Causa

Display or video related issues on Dell desktop monitors and laptop screens are caused due to incorrect display or video settings, outdated graphics card drivers, incorrectly connected cables, and so on.

Identify the symptoms that you notice on your Dell computer and go to the Dell knowledge base article for further troubleshooting steps.

Resolución

Issue - Screen, Icon or Font Size Too Small or Too Big

If the screen resolution, icons, or font size is too small or too big, changing the video settings helps resolve the problem.

To learn how to change the video settings or improve the text, go to:

Issue - Blank Screen or No Video

There is no display on the monitor or laptop screen. The computer or monitor is turned on but the display is either blank or black.

Issue - Distorted image or video, flickering, fuzzy, blurry, or color problems

The icons, font or screen looks distorted, it is flickering, fuzzy, blurry or has color-related issues.

Issue - Brightness, contrast, horizontal lines, vertical lines or geometrical problems

The screen is either too bright, too dim or has a black space on the top of the screen or on the bottom of the screen or has horizontal lines or vertical lines.

Issue - Bright or dead pixel

There is a tiny black, white, or colored spot that displays on the screen. Learn how to identify a bright or dead pixel on a Dell laptop or monitor screen.

If you notice any of these video or display-related issues, go to:

Issue - Touchscreen Troubleshooting

The screen is not responding to touch, touch is working intermittently or is too sensitive to touch.

If you are experiencing a touch-related issue, see the Dell knowledgebase article:

Información adicional

Videos

Test Your Laptop Screen

Duration: 00:24
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Flat Panel Display Video Cable Types

Duration: 04:31
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Using Dell's Flat Panel Diagnostics

Duration: 03:03
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Distorted or Blocky Video? Check the native resolution

Duration: 01:44
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Check your Dell computer’s health in a few minutes by running the SupportAssist diagnostics quick test.

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Propiedades del artículo

Producto comprometido
Chromebox, Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Alienware and Dell Gaming Monitors, C Series, D Series, E Series, Legacy Monitors, P Series, S Series, SE Series, UltraSharp Premier (UP) Series , UltraSharp (U) Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations ...
Fecha de la última publicación

18 oct. 2023

Versión

11

Tipo de artículo

Solution

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