iDRAC7 error - LIC008: The License Binding ID does not match the device unique identifier

This article discusses resolving an issue when attempting to import a iDRAC7 perpetual license on a 12th Generation PowerEdge server. This includes FM120x4, M420, M520, M520 (for PE VRTX), M620, M620 (for PE VRTX), M820, M580 (for PE VRTX), R220, R320, R420, R520, R620, R720, R720xd, R820, T320, T420, T620 as well as additional models that leverage these platforms such as NX3200, NX3300, NX400, etc., via a 'racadm' command.

Note: Find more information about server naming in the article How to identify which generation your Dell PowerEdge server belongs to.

The error message received is:

LIC008: The License Binding ID does not match the device unique identifier

Table Of Contents:

1. Issue
2. Solution
3. Additional Information
4. Sample outputs of the 'racadm license view" command

1. Issue

Running the following 'racadm' command to import a perpetual license:

racadm license import -f /mountpath/yourlicensefilename.xml -c idrac.embedded.1

Results in the following error:

LIC008: The License Binding ID does not match the device unique identifier

2. Solution

Try to reinstall the iDRAC-Firmware and then implement the license. If the issue still consists, follow these steps:

1. Boot to Support Live Image

2. Open a terminal window to perform the following command to set your Service Tag:
   
   smbios-sys-info --service-tag --set=YOURTAG

3. Run the following 'racadm' command to remove the temporary license (if applicable):
   
   racadm license delete -c idrac.embedded.1

4. Reboot the system back to Support Live Image.

5. Run the following 'racadm' command:
   
   racadm license view

6. Verify your service tag appears correctly.

7. Copy your license file to the server.

8. Import your perpetual license:
   
   racadm license import -f /mountpath/yourlicensefilename.xml -c idrac.embedded.1

3. Additional Information

• This issue may occur after replacement of a system board if no Service Tag is configured
• The installation of a temporary license may be a contributing factor
• /mountpath/ is a user defined mount point

4. Sample outputs of the 'racadm license view" command

Normal Output:

/admin1-> racadm license view
iDRAC.Embedded.1
Status = OK
Device = iDRAC.Embedded.1
Device Description = iDRAC7
Unique Identifier = YOURTAG
License #1
Status = OK
Transaction ID = 2
License Description = iDRAC7 Enterprise License
License Type = PERPETUAL
Entitlement ID = xxxxxxxxxxxxxxxxxxxx
License Bound = YOURTAG
Expiration = Not Applicable
 

Missing Service Tag Output:

/admin1-> racadm license view
iDRAC.Embedded.1
Status = OK
Device = iDRAC.Embedded.1
Device Description = iDRAC7
Unique Identifier = path D0
License #1
Status = OK
Transaction ID = 2
License Description = iDRAC7 Enterprise Evaluation License
License Type = Evaluation
Entitlement ID = xxxxxxxxxxxxxxxxxxxx
Expiration = JUL 28 2013