メイン コンテンツに進む
ログアウト

Dellへようこそ

マイアカウント
  • すばやく簡単にご注文が可能
  • 注文内容の表示、配送状況をトラック
  • 会員限定の特典や割引のご利用
  • 製品リストの作成とアクセスが可能
  • 「Company Administration（会社情報の管理）」では、お使いのDell EMCのサイトや製品、製品レベルでのコンタクト先に関する情報を管理できます。
ログイン アカウントの新規作成 プレミアログイン パートナー プログラム サインイン
お問い合わせ

Dell.comカート

文書番号: 000126039

How to Troubleshoot CD, DVD or Blu-Ray Drive Problems

概要: This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources.

この記事は自動翻訳されたものである可能性があります。品質に関するフィードバックがある場合は、このページの下部にあるフォームを使用してお知らせください。

文書の内容

現象

Are you having trouble with the CD, DVD, or Blu-ray drive on your Dell computer?

See the table below to identify the type of symptom that you are noticing and click on the corresponding Dell knowledge base article for additional information.

原因

CD, DVD, or Blu-ray drive or disk issues can be caused due to incompatible disks, faulty disks, corrupt registry entry, drive hardware failure, and so on.

解決方法

NOTE:
  • Before following the troubleshooting steps using the links below, ensure that multiple disks do not work in the optical drive. If only one CD, DVD, or Blu-ray disk is causing a problem, it is an issue with the disk and not the drive.

Based on the symptoms mentioned in the table below, click the corresponding link to the Dell knowledge base article for specific troubleshooting steps.

Table 1 - Identifying the symptoms and links to helpful troubleshooting resources
Symptoms Helpful resource
  • CD, DVD, or Blu-ray drive is not recognized on the computer.
  • The CD, DVD, or Blu-ray drive icon is missing.
  • The CD, DVD, or Blu-ray drive is not appearing in applications.
NOTE: Dell Ultrabook laptops and select Dell laptops and desktops do not have a integrated CD, DVD, or Blu-ray drive. See the original invoice to identify if the computer was shipped with a CD, DVD, or a Blu-ray drive.
  • Unable to write data to a CD, DVD, or Blu-ray disk.
  • Getting an error message when the burn process starts.
  • The disk remains blank after the burn process is complete.
  • The CD, DVD, or Blu-ray disk is not recognized on the computer.
  • After inserting the disk into the computer, the drive cannot read the disk.
  • There is no pop-up message after inserting the disk into the optical drive.
  • Cannot eject the tray of the optical drive.
  • The disk does not eject from the optical drive.
  • The slot-load drive does not accept the disk.
  • The slot-load drive does not eject the disk.
  • Pressing the eject button on the optical drive does not work.

その他の情報

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Helpful videos

Diagnose Hardware Issues on Your Dell Laptop or Desktop

Duration: 01:35
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Run Hardware Diagnostics using Dell SupportAssist

Duration: 02:06
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Optical drive videos playlist

文書のプロパティ

影響を受ける製品

Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations

最後に公開された日付

24 7月 2023

バージョン

12

文書の種類

Solution

トップに戻る