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OpenManage Integration for VMware vCenter Version 4.0 Web Client User's Guide

Why error message is displayed after clicking firmware link?

About this task

If you have a slow network speed (9600BPS), you may get a communication error message. This error message may display when you click the firmware link in the vSphere Client for the OpenManage Integration for VMware vCenter. It happens when the connection times out while trying to obtain the software inventory list. Microsoft Internet Explorer initiates this time out. For the Microsoft Internet Explorer versions 9/10, the default “Receive Time out” value is set to 10 seconds. Fix this issue by using the following steps:
Figure 1. Firmware link communication error
Firmware link communication error

Steps

  1. Open Microsoft Registry Editor (Regedit).
  2. Navigate to the following location:
    KHEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
  3. Add a DWORD value for ReceiveTimeout.
  4. Set the value to 30 seconds (30000).
    This value must be a higher value in your environment
  5. Exit Regedit.
  6. Restart Internet Explorer.
    NOTE: Opening a new Internet Explorer window is not enough. Restart the Internet Explorer browser.

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