Server Administrator Version 8.5 Installation Guide — Microsoft Windows

How do I fix a faulty installation of Server Administrator?

You can fix a faulty installation by forcing a reinstall and then performing an uninstall of Server Administrator. To force a reinstall:

1. Find out the version of Server Administrator that was previously installed.
2. Download the installation package for that version.
3. Locate <SysMgmt or SysMgmtx64>.msi and enter the following command at the command prompt to force a reinstall.

   msiexec /i <SysMgmt or SysMgmtx64>.msi REINSTALL=ALL REINSTALLMODE=vomus

4. Select Custom Setup and choose all the features that were originally installed. If you are not sure which features were installed, select all of them and perform the installation.
   • NOTE: If you installed Server Administrator in a non-default directory, make sure to change it in Custom Setup as well.

Once the application is installed, you can uninstall it from Add/Remove Programs.

What do I do when the creation of WinRM listener fails with the following error message?

The CertificateThumbprint property must be empty when the SSL configuration will be shared with another service

This error occurs when the Internet Information Server (IIS) is already installed and configured for HTTPS communication. Details about coexistence of IIS and WinRM is available at technet.microsoft.com/en-us/library/cc782312.aspx.

winrm create winrm/config/Listener?Address=*+Transport=HTTPS @{Hostname="<host_name>";CertificateThumbprint=""}

What are the firewall-related configuration that needs to be done for WinRM?

With firewall turned ON, WinRM must be added to the firewall exclusion list to allow TCP port 443 for HTTPS traffic.

When launching the Systems Management Install, an error message may display, stating a failure to load a specific library, a denial of access, or an initialization error. An example of installation failure during Systems Management Install is "failed to load OMIL32.DLL." What do I do?

This is most likely due to insufficient Component Object Model (COM) permissions on the system. To remedy this situation, see the article support.installshield.com/kb/view.asp?articleid=Q104986

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

I get a misleading warning or error message during systems management installation.

If you have insufficient disk space on the Windows system drive, you may encounter misleading warning or error messages when you run systems management Install. Additionally, windows installer requires space to temporarily extract the installer package to the %TEMP% folder. Ensure that you have sufficient disk space (100 MB or more) on the system drive prior to running systems management Install.

I am getting the following error message while launching systems management Install:

An older version of Server Administrator software is detected on this system. You must uninstall all previous versions of
                                 Server Administrator applications before installing this version
                              

If you see this error when trying to launch systems management Install, it is recommended that you run the OMClean.exe program, under the SYSMGMT\srvadmin\support\OMClean directory, to remove an older version of Server Administrator on the system.

Do I need to uninstall previous versions of Server Administrator before installing Citrix Metaframe?

Yes. Uninstall previous versions of Server Administrator before installing Citrix Metaframe (all versions). As errors may exist in the registry after the Citrix Metaframe installation, you must reinstall Server Administrator.

When I run systems management Install, I see unreadable characters on the Prerequisite check information screen.

When you run systems management Install in English, German, French, or Spanish and get unreadable characters on the Prerequisite Check Information screen, ensure that the browser encoding has the default character set. Resetting the browser encoding to use the default character set resolves the problem.

I have installed Server Administrator and Online Diagnostics in the same directory and Online Diagnostics fails to work, what do I do?

If you have installed Server Administrator and Online Diagnostics in the same directory, Online Diagnostics may fail to work. On uninstalling Server Administrator, you may also lose all Online Diagnostics files. To avoid this problem, install Server Administrator and Online Diagnostics in different directories. In general it is recommended not to install more than one application in the same directory.

I have installed Server Administrator using remote Server Administrator deploy on Windows Server 2008, I do not see Server Administrator icon on the desktop?

On an initial Server Administrator install using remote Server Administrator deploy (OMSA push) on a server running Windows Server 2008, the Server Administrator icon is not visible until the desktop is refreshed manually by pressing the <F5> key.

I see a warning message while uninstalling Server Administrator on Windows Server 2008 as the installer tries to remove the shortcut?

While uninstalling Server Administrator on Windows Server 2008, you might see a warning message as the installer tries to remove the shortcut. Click OK to continue the uninstallation.

Where can I find the MSI log files?

By default, the MSI log files are stored in the path defined by the %TEMP% environment variable.

I downloaded the Server Administrator files for Windows from the Support website and copied it to my own media. When I tried to launch the SysMgmt.msi file, it failed. What is wrong?

MSI requires all installers to specify the MEDIAPACKAGEPATH property if the MSI file does not reside on the root of the DVD.

MEDIAPACKAGEPATH Property

Does systems management Install support Windows Advertised installation?

No. Systems management Install does not support Windows Advertised installation - the process of automatically distributing a program to client computers for installation, through the Windows group policies.

How do I check the disk space availability during custom installation?

In the Custom Setup screen, you must click an active feature to view the hard drive space availability or to change the installation directory. For example, if Feature A is selected for installation (active) and Feature B is not active, the Change and Space buttons are disabled if you click Feature B. Click Feature A to view the space availability or to change the installation directory.

What do I do when I see the current version is already installed message is displayed?

If you upgrade from version X to version Y using MSP and then try to use the version Y DVD (full install), the prerequisite checker on the version Y DVD informs you that the current version is already installed. If you proceed, the installation does not run in Maintenance mode and you do not get the option to Modify, Repair, or Remove. Proceeding with the installation removes the MSP and creates a cache of the MSI file present in the version Y package. When you run it a second time, the installer runs in Maintenance mode.

What is the best way to use the prerequisite checker information?

The prerequisite checker is available for Windows. See the readme file at SYSMGMT\srvadmin\windows\PreReqChecker\readme.txt on the Systems Management Tools and Documentation DVD, for detailed information about using the prerequisite checker.

In the Prerequisite Checker screen, I get the following message. What can I do to resolve this problem?

An error occurred while attempting to execute a Visual Basic Script. Please confirm that Visual Basic files are installed
                                 correctly.
                              

This error occurs when the prerequisite checker calls the systems management script, vbstest.vbs (a Visual Basic script), to verify the installation environment, and the script fails. The possible causes are:

• Incorrect Internet Explorer Security Settings.

  Ensure that Tools > Internet Options > Security > Custom level > Scripting > Active scripting is set to Enable.

  Ensure that Tools > Internet Options > Security > Custom level > Scripting > Scripting of Java applets is set to Enable.

• Windows Scripting Host (WSH) has disabled the running of VBS scripts. WSH is installed during operating system installation, by default. On Windows 2003, WSH can be configured to prevent the running of scripts with a .VBS extension.
  1. Right-click My Computer on the desktop and click Open > Tools > Folder Options > File Types .
  2. Look for the VBS file extension and ensure that File Types is set to VBScript Script File.
  3. If not, click Change and choose Microsoft Windows Based Script Host as the application that gets invoked to run the script.
• WSH is the wrong version, corrupted, or not installed. WSH is installed during operating system installation, by default. Download WSH from msdn.microsoft.com.

Is the time shown during installation or uninstallation by Windows Installer Services accurate?

No. During installation or uninstallation, the Windows Installer Service may display the time remaining for the current task to complete. This is only an approximation by the Windows Installer Engine based on varying factors.

Can I launch my installation without running the prerequisite checker? How do I do that?

Yes, you can. For example, you can run the MSI of the managed system software, directly from SYSMGMT\srvadmin\Windows\SystemsManagement. In general, it is not a good idea to bypass the prerequisite checker as there could be important information that you would not know otherwise.

How do I know what version of systems management software is installed on the system?

Navigate to the Windows Control Panel and double-click Add/Remove Programs and select systems management software. Select the link for support information.

Do I need to reboot the system after upgrading systems management ?

Upgrade may require a reboot if the files to be upgraded are in use. This is a typical Windows installer behavior. It is recommended that you reboot the system when prompted.

Where can I see the Server Administrator features that are currently installed on my system?

Navigate to the Windows Control Panel and double-click Add/Remove Programs to view the Server Administrator features that are currently installed.

What are the names of all the systems management features under Windows?

The following table lists the names of all systems management features and their corresponding names in Windows.