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Replay Manager Version 7.7 Administrator’s Guide

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Troubleshooting

Use the following table to help troubleshoot issues with Replay Manager.

Problem Solution
Backup set name is different in Storage Center than in Replay Manager Names are truncated to 31 characters in Storage Center. For more information: User-Defined Name in Summary of Backup Set Options
Connection to RMS fails Configure the HTTP Proxy server using the Bypass proxy server for local addresses option. For more information: Configure an HTTP Proxy Service
Queue stops accepting jobs Replay Manager queues a maximum of 10 jobs at a time. Verify that this limit has not been exceeded by viewing the Queued Items. For more information:
Connection to server fails
  • Install the Replay Manager Service on all servers
  • Open port 27444 on all servers
For more information:
Data disappears after restoring a Replay The Restore action restores data to its original location, overwriting the current data. To avoid losing current data, take a Replay immediately prior to using Restore or use Expose (rather than Restore) and manually merge the Exposed data with the existing data. For more information:
Email notifications not working
  • Verify SMTP settings
  • Adjust spam settings on email server and/or client
Exchange generates errors Expected behavior in Exchange 2007 Server if VSS full backup is not selected. For more information: VSS full backup in Summary of Backup Set Options
Hyper-V/VMware Replay fails In a clustered server environment, make sure the VM owner and disk owner match.
Partial Replays created (Microsoft and VMware environments) If components are moved after configuring a backup set, only the components in the original locations get backed up. To correct, move components back to their original locations or create a new backup set with the new locations.
Paths are truncated/different in SQL Server This is a known issue with SQL Server Management Studio (SSMS) data files. The full path is displayed for data and log files.
Replays fail
  • Make sure LUNs are available (transportable snapshots might not be expiring)
  • Expected behavior with Microsoft Exchange if the component is not a Storage Center volume
For more information:
Replays fail in a Microsoft VSS environment Sometimes when a Replay is taken during the time a primary controller fails over to the secondary controller, the Replay fails. Furthermore, the Microsoft VSS writer may be left in a bad state causing all future Replays to fail. In this case, bring the primary controller back online and restart MS Information Exchange services (requires an outage).
In VMware environment, Replays fail when VSS writers time out and/or cannot quiesce snapshot In a VMware environment, Replays fail when VSS writers time out and/or cannot create a quiesced snapshot.
Scheduled backup occurs at an unexpected time Verify Current Server Time in the Modify Backup Schedule dialog box. For more information: Modify Schedules for an Existing Backup Set
Transaction logs are truncated or missing Expected behavior when VSS full backup is selected. For more information: VSS full backup on Summary of Backup Set Options
Unable to create an overnight schedule Create an Exclude Time Range for the day hours (for example, 8:00 a.m. – 5:00 p.m.). For more information: Modify Settings for an Existing Backup Set

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