Dell OpenManage Server Administrator Version 7.4 User's Guide

You may not be able to login to the managed system if:

• You enter an invalid/incorrect IP address.
• You enter incorrect credentials (user name and password).
• The managed system is turned off.
• The managed system is not reachable due to an invalid IP address or a DNS error.
• The managed system has an untrusted certificate and you do not select the Ignore Certificate Warning in the login page
• Server Administrator services are not enabled on the VMware ESX/ESXi system. For information on how to enable Server Administrator Services on the VMware ESX/ESXi system, see the Server Administrator Installation Guide , at dell.com/openmanagemanuals.
• The small footprint CIM broker daemon (SFCBD) service on the VMware ESX/ESXi system is not running.
• The Web Server Management Service on the managed system is not running.
• You enter the IP address of the managed system and not the hostname, when you do not check the Ignore Certificate Warning check box.
• The WinRM Authorization feature (Remote Enablement) is not configured in the managed system. For information on this feature, see the Server Administrator Installation Guide available at dell.com/openmanagemanuals.
• There is an authentication failure while connecting to a VMware ESXi 4.1/5.0 operating system, which may occur due to any of the following reasons:
  1. The lockdown mode is enabled either while you are logging to the server or while you are logged in to the Server Administrator. For more information on lockdown mode, see the VMware documentation.
  2. The password is changed while you are logged in to Server Administrator.
  3. You log in to Server Administrator as a normal user without administrator privileges. For more information, see the VMware documentation on assigning the role.