Dell SupportAssist for OpenManage Essentials is a service capability that collects information about your Dell system hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems, and to design and market the products and services features you use most.
SupportAssist integrates with Dell OpenManage Essentials to provide support capabilities for the following Dell enterprise server, storage, and networking solutions, using the existing environment data:
Dell’s 9th to 13th generation of PowerEdge servers.
NOTE: SupportAssist also supports Integrated Dell Remote Access Controller 7 (iDRAC7) and iDRAC8 available on PowerEdge 12th and 13th generation servers respectively.
Dell PowerVault NX, storage servers
Dell PowerVault MD storage arrays
Dell EqualLogic storage arrays
Dell Networking switches (formerly Force10 and PowerConnect)
Dell PowerEdge M1000e Blade Enclosure
Dell PowerEdge VRTX
Dell PowerEdge FX2
NOTE: For a complete list of supported operating systems and device models, see the
Dell SupportAssist for OpenManage Essentials Version 2.2 Support Matrix at
https://www.dell.com/serviceabilitytools.
NOTE: SupportAssist does not support Dell Compellent devices, Dell PowerEdge M I/O Aggregator, Dell PowerVault NAS, Dell EqualLogic FluidFS NAS, PowerVault MD Series FluidFS NAS, Dell Compellent FluidFS NAS, Dell DR4000, Dell PowerVault RD1000, and Brocade switches.
NOTE: SupportAssist provides limited support for PowerConnect stacked configurations. When a single switch in the stack is identified with an issue, the Service Tag of the master switch is displayed to have an issue. Exact switch details are not provided.
NOTE: Equipping your server running OpenManage Essentials with SupportAssist is voluntary, and results in improved support, products, and services designed to meet your needs.
NOTE: SupportAssist supports up to 2000 devices.
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