Latitude 13-7350 Series User’s Guide

Problems	Possible causes	Possible solutions
Battery does not charge		Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning. Check all cable connections and plug back into the wall, then back into the tablet. Check the AC adapter LED light to ensure if the AC adapter is working. Check all connectors to ensure proper connectivity. If the AC adapter works and the battery does not charge, try to: Remove and re-insert the battery to ensure the battery fits to its connectors properly. Replace with another battery, if available. NOTE: The tablet battery requires about 4 hours to fully charge.
	The tablet's temperature is below 0 °C or higher than 40 °C.	Charge the battery in an ambient temperature between 0 °C to 40 °C.
	The battery or power adapter is damaged.	Contact a Dell authorized reseller to replace the battery or power adapter.
Battery drains quickly even when the tablet is in Standby mode	If the tablet is not in the range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery.	Temporarily turn off the tablet. Move the tablet in range of a network it can connect to, or temporarily turn off the wireless connection on your tablet. Use your tablet in airplane mode.

Battery problem