Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer

Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer



For help with your Wireless, Wired or Mobile Broadband adapter refer to the expanding sections. Select the tab that matches the Operating System installed on your computer and then refer to the section on that tab which best matches the issue you are having. The links provided will take you to articles containing information, how-to’s and troubleshooting steps.

For general information on wireless networking such as what is needed to set up a Wi-Fi network, what is a Wi-Fi network name (SSID)? and what is a Wi-Fi security (network) key? Refer to the section that matches the Operating System (OS) on your computer.

  • HomeGroup has been removed from Windows 10 (Version 1803). Refer to the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. External Link
  • To resolving shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.

    2. Touch or click Troubleshoot (System settings).

    3. Scroll down the page until you see Share Folders under Find and fix other problems.

    4. Touch or click Share Folders.

    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you'll be able to get to them from any PC, tablet, or phone. For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. External Link
  • When at a public location (coffee shop, library, airport, hotel etc.) you should set your network location to Public, this will help protect you from intruders. On the other hand in order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Make sure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower right-hand corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Printer setup on wireless network and checklist for printer networking

  • HomeGroup has been removed from Windows 10 (Version 1803). Refer to the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. External Link
  • To resolving shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.

    2. Touch or click Troubleshoot (System settings).

    3. Scroll down the page until you see Share Folders under Find and fix other problems.

    4. Touch or click Share Folders.

    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you'll be able to get to them from any PC, tablet, or phone. For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. External Link
  • When at a public location (coffee shop, library, airport, hotel etc.) you should set your network location to Public, this will help protect you from intruders. On the other hand in order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Make sure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower right-hand corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Printer setup on wireless network and checklist for printer networking

If the above steps have not helped and you require further assistance, please contact Technical Support

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Article ID: SLN209336

Last Date Modified: 11/16/2018 10:19 AM


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