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AJS2017
Copper

Hackers

Hackers have removed my ability to download links for PC Matic and Avast plus they removed them both from my PC and using McFee software to lock me out from any administrative changes. All setting reset seconds after changed.  Completely modified office and removes apps and programs.  A unknown driver and two devices which are locked appear when I attempt to fix the issues.  The error message is I need elevated privileges.  I reset a week ago and now factory reset is impossible and they locked by backup drive

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Re: Hackers

hi AJS2017, this sounds like we may need to engage the Dell teams to assist with the virus removal to get you into a good state to restore your system. 

have you reached out to our teams? This is a paid-for service, and more information is available here:

http://www.dell.com/learn/us/en/05/services/virus-bus-removal-us/ 

Dale


L4 Support


Dell Data Security


Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039

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