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2
Posted July 21st, 2021 09:00
I really dont want to replace a 6 month old keyboard because a keycap broke, hopefully there is an option
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Posted November 4th, 2021 17:00
I have the same issue - all good but one key broken after 7 months...
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Posted November 20th, 2021 08:00
Does anyone have an update to this? I have one broken keycap as well.
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Posted December 8th, 2021 10:00
After a small round about with Tech Support, someone finally helped me out. They do indeed replace the entire keyboard.
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Posted December 8th, 2021 15:00
Glad to hear that you are getting a replacement. I have the same issue. Called Tech Support today and they are sending me a replacement keyboard.
Mary G
6 Operator
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20095 Posts
7759
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Posted July 21st, 2021 06:00
Keyboards purchased directly from Dell get exchanged, not fixed. Dell does not provide keycaps. New Alienware Low Profile RGB Mechanical Gaming Keyboard: AW510K | Dell USA