AW768 keyboard, AWCC no supported AlienFX devices

NVIDIA/AMD/ INTEL CHIPSET and NVIDIA/AMD/ INTEL USB 3.0 Drivers are required for devices to enumerate properly.

All such drivers must be installed as Administrator AND specific USB malware will prevent devices from installing.

There are many VERSIONS of AWCC but they are NOT universally supported across all models all revisions.

There is no one size fits all.

Motherboard has an Intel X299 chipset.  This from www.intel.com: "Windows* 8, Windows* 8.1, and Windows® 10 have a native in-box USB 3.0 driver. Intel is not releasing a specific Intel® USB 3.0 eXtensible Host Controller Driver for Windows 8, 8.1, or 10."  Intel chipset drivers are installed and up-to-date.  I am using the version of AWCC available on the Microsoft App Store as per the AlienWare instructions for a non-Dell installation.  The other version available from Dell.com specifically for AlienWare systems will not install.

"Intel X299 chipset" is not going to enumerate devices properly without F6 mass storage Drivers,  INTEL AMD NVIDIA CHIPSET DRIVERS, USB3 DRIVERS,  etc.

So you are trying to use AWCC on a NON ALIENWARE machine.  This is not supported by Dell or Microsoft.

I do not believe your statement is accurate.  This is the title of an entire section of instructions from the Dell Support page concerning AWCC:

"Installing the Alienware Command Center Software From the Microsoft Store (recommended for non Dell Branded computers)"

So AWCC is in fact supported on non-AlienWare machines by both Dell (above) and Microsoft as evidenced by the fact that AWCC is distributed through the Microsoft App Store.

Hi @equip

Check this:

https://dell.to/2UuwCSK

You can also test the KB on another computer and try different USB ports.

Those are the instructions I am following except toward the bottom the instruction is given to install the Alienware Control Center  from the Microsoft Store but it is no longer available there.  This is in addition to the Alienware Command Center.  It really seems like the problem lies in the Alienware Gaming Peripheral driver despite the fact my system insists it is already installed.

AFAIKT That is here:

https://www.microsoft.com/en-us/p/alienware-control-center/9nd9q6nc16lm

YMMV

AlienWare Support just had me install version 5.2.0.0 of AWCC (dell.to/2UB4NIq) that, and a reinstall of the AlienWare Peripheral Gaming driver got me going.

Thanks for the help!

So I bought the Alienware AW768 keyboard and AW959 mouse for my custom built PC.  You're saying because I don't have a Alienware computer I don't have the ability to set keyboard or mouse colors?

i brought and installed the acc for the aw768 after many problems got it fixed now there is a new one and that is my keyboard doesn't show up in he command center