Start a Conversation

Unsolved

AR

1 Rookie

 • 

40 Posts

1170

October 10th, 2020 10:00

Aurora R11, Major Crashes of Software Programs

Hey,

 

About two weeks ago, my Alienware R11 started working weirdly. I don't use my computer for any non-official websites, so I don't know how this potential Malware got on my PC. I have McAfee LiveSafe for 3 years currently protecting my computer too. 

Errors:

https://imgur.com/gallery/JhDB7yR

 

My computer has been crashing whenever I open too many Google chrome tabs, or scroll through too many pictures on my twitter, or go through too many pages on Linkedin jobs, or sometimes when I open Microsoft Words, Steam, or Spotify desktop applications.

 

This is mad annoying, even my "Type to Search" bar at the bottom left sometimes just whites out and won't let me type there. 

 

Regards

8 Wizard

 • 

17K Posts

October 10th, 2020 20:00

If you press F12 on boot, and run ePSA-Diags,

does it pass 100% perfect/good (including long multi-hour ram test) ?

9 Legend

 • 

47K Posts

October 11th, 2020 02:00

If you dont have bad ram and or corrupted hard drive you are infected with multiple malware.

Chrome.Exe Application error.

The exception unknown software exception (0xe000008)
occurred in the Application at location 0x00007FF8771B3B29

Having Mcafee isnt effective when you click on links that install malware.

 

1 Rookie

 • 

40 Posts

October 14th, 2020 09:00

  • The fix was to open up Alienware Update in the bottom left corner and update a few things such as OCCDriver etc.

8 Wizard

 • 

17K Posts

October 14th, 2020 14:00

Not sure what a OCC-Driver is, but ...

ALL OVER-CLOCKING should be OFF. Stock-clocks are plenty fast and more stable/reliable. 

No Events found!

Top