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FailSafeNY
1 Rookie
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13 Posts
6
20887
February 23rd, 2022 15:00
Aurora R12, keeps freezing
My almost new Aurora R12 (i7 11700F, 3080 RTX) keeps freezing up. Started a couple of weeks ago and it was just once every few days, then it went to every day, and now it's every couple of hours. Everything just freezes up on the display, audio stops, no response from input devices (keyboard/mouse). I am in contact with support and ran thru all their initial diagnostic steps but just throwing it out here in case anyone has experienced similar issues or has seen anyone posting similar issues. I do see a lot of Warnings in the Event Log for the PCI Express Root Port #6 or something and it keeps logging something about it being a corrected hardware error. Not sure if that really means anything or not.
Anyways, just posting here to see if anyone knows anything about this.
Thanks.
5160
1
Posted February 23rd, 2022 21:00
Anything showing in Reliability Monitor as critical (red) is a problem. Those events can also lead you to the cause of BSoD or crashes.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.5154
0
Posted February 24th, 2022 04:00
Since 2/10 I am seeing a lot of entries for Nahimic32svc.exe and NahimicService indicated as stopped working. Initial research says this might be audio related? Tech details says the faulting module path is this: C:\ProgramData\A-Volute\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\DynamicSMShortcutsDaemonModule.dll
5153
0
Posted February 24th, 2022 05:00
Nahimic is audio related. I would install the latest available audio drivers directly from the Dell drivers site.
Dell uses a cut down OEM version of Nahmic, so you cannot use the "full" Nahimic drivers.
5119
0
Posted February 25th, 2022 06:00
My 3 month old R12 (i7 11700F, 3070 RTX) has been freezing up almost on a daily basis since I updated my BIOS to 1.1.9. Hardware diag. shows nothing. Dell support walked me through a restore to no avail, still freezes. I'm thinking it's either Windows 11 or Microsoft Edge. Mostly freezes when using the MS browser. But same as you, everything freezes up on the display, audio, no response from input devices; control, alt, delete doesn't work. I have no idea.....
5108
0
Posted February 25th, 2022 08:00
Is there a way to downgrade the BIOS? Support is also telling me to reinstall, but if it didn't work for you, I'm not going to bother.
5036
0
Posted March 9th, 2022 07:00
Following up to check how things are with the system after the reversal of the BIOS update. Let us know by marking the thread as an accepted solution. If not, please post back so that we can reach a resolution..
Jesse L (retired)
5030
0
Posted March 9th, 2022 08:00
I downgraded to 1.1.8 about a week ago and that seems to have stabilized things. So, I hope someone at Dell takes note since there seems to be an issue with 1.1.9 and maybe future revisions as well.
3344
0
Posted March 13th, 2022 11:00
I have an R12 I bought last August and it's doing the same thing. This PC has been the most horrible experience I've had with a computer. I reported the issue to Tech Support. I was walked through a bunch of steps and nothing worked. They sent someone out to replace the video card. Worked for a day and then same issues. Tech Support had me return it and they replaced the motherboard and processor. I got it back and did the same thing after an hour. Tech Support sent another Tech and replaced the motherboard yet again and still same issue. Now I'm on month 3 of waiting for a complete replacement. It won't even boot up at this point and is a useless paperweight. I'd rather just get a refund but Dell won't go for that and they're going to keep stringing me along with continued delays for a replacement. I guess I learned my lesson by trying to trust Dell/Alienware, next PC will be home built versus buying from a crappy company.
4903
3
Posted March 18th, 2022 11:00
Still working okay after the downgrade?
@ Dell folks: this isn't a workable solution long-term. Please keep us informed as to why the newer firmwares are locking up our machines and what the plan is to mitigate this in future releases. We can't stay on an old firmware version forever.
PlaceboC7
17 Posts
4194
3
Posted May 1st, 2022 13:00
I'm now at around 102 hours uptime without crashing since turning off the PCI Express setting in all three power profiles.
Windows 11
1.12 Bios
Latest Nvidia drivers
Even if this doesn't completely fix the problem if I can get it to only crash once every few days instead of multiple times per day I'd settle for that. Just watching and waiting.
The only other thing I did was identify the model of the built in SSD I had and downloaded/updated the firmware on my SSD from Dell. That alone did not fix the problem as I still had a crash after I updated it.
We shall see.