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176 Posts
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639
Aurora R13, just gave me a heart attack
Just went into the BIOS to ensure the Overclocking option was off as I see no reason to OC a high end machine. As I selected Performance Options it hung and the mouse stopped working. I could do nothing with it and after an hour of looking up solutions gave up and used the power button to switch it off, which it did instantly and with a loud click.
My heart attack moment was for the next two full minutes it refused to respond, it was completely dead. I tried removing the power cable and replacing but nothing. Eventually I removed the power cable and held the power button in for 20 seconds then replaced the power cable and hey presto it booted.
I have never had the side off it so I do not understand why it did this, can anyone help? The machine is less than a month old. I also have constant "your being throttled at 91%" messages from various programs despite my power options being correct.
Vanadiel
6 Professor
6 Professor
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6K Posts
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January 25th, 2022 05:00
I suggest to contact dell-cares for warranty inquiries.
I would not wait to long as warranty is time sensitive.
Please do not post your private Service Tag in public. Click the blue DELL-Cares username. Their profile page will appear. On the right click, "Send this user a private message". They will need the private PC Service Tag to check your purchased warranty status, components, etc.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 25th, 2022 12:00
1. Agreed. These machines are way-fast already (at stock speeds). I see no use to red-lining it and running it into the ground for an extra 5% performance.
2. Locking-up inside the UEFI-Boot-Environment or the BIOS Settings is NOT-GOOD. Likely bad AC-Power or a Hardware-Problem.
Are you running the latest BIOS? Only thing is, don't update BIOS if machine seems unstable (as you will likely brick-it/kill-it).
mako64
1 Rookie
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676 Posts
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January 27th, 2022 08:00
Totally agree that these Auroras do not need to be overclocked just set to High Performance when gaming. Intel Thermal Velocity boost automatically goes to 4.8-4.9 GHz. Just enable xpm2 in bios or Ram2 in AWCC.