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Aurora R7, AWCC, AW768 Gaming keyboard.
I have an Alienware Aurora R7 desktop running Windows 10 Pro 64 bit. I also have the AW768 Gaming keyboard. I’m using the Dell version of Alienware Control Center and Alienware Command Center. Not the Microsoft Store versions.
I want to set the keyboard lights with the Control Center because one has better control of what color you want the keys to be.
But every time I set a color scheme via the Control Center, when the keyboard lights turn off and then turn on again, I have the keyboard set to time out after 30 minutes of inactivity, the color scheme is lost. It starts using a color profile from the Command Center!
I don’t understand AlienFX and the relationship between the control center and the command center. And I don’t know what “sync” means between the keyboard and case. "Sync" is on the command center. Dell doesn’t supply a user guide for the Control Center.
But my main problem: how to make a color scheme made in Control Center "stick"?
I have deleted and reinstalled Command and Control Center software.
Thanks
Alienware - Rodrigo
7 Technologist
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January 14th, 2019 20:00
Hi,
Please check on the taskbar, and right click on the icon "Alienware AlienFX: Alienware.ath", then click on "Keep Status Zones On During Go Dark" so it has the tick next to it. After this test to confirm if the issue persists.
alien-mike
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January 15th, 2019 05:00
Thanks for the suggestion. It makes sense. I will test it out. Don't know why Dell support didn't suggest it when I spoke to them on the phone...twice.
Alienware - Rodrigo
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January 16th, 2019 17:00
You're welcome, let us know how it goes.
markshaheen
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January 19th, 2019 16:00
I have an area51 R5 and the 768 keyboard. Command center does not see the keyboard
markshaheen
372 Posts
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January 19th, 2019 17:00
I found this. Go to this page, download the driver that makes the command center "see" the keyboard. Also update the bios of the 768 while there.
https://www.dell.com/support/home/us/en/04/product-support/product/alienware-pro-gaming-keyboard-aw768/drivers