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Aurora-R7, CPU pump failed, thread 1
I have found this cpu pump failed situation on my new R7 since last week, so far I tried:
1. Uninstall and re-install the Command Center, it works.....until next time I restarted my pc.
2. Run the ePSA test and it passed （the 10 mins one)
3. Re-install the bios and it works for few days until now. (I did not update or change bios recently tho)
Btw, the AlienFX also doesnt work when it shows the cpu pump failed.
Could anyone help me to fix this issue? Or should I need to call the Dell for help since it's still in the 1-yr warranty.
Tesla1856
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February 22nd, 2018 21:00
Did you try re-seating both of it's connectors?
What version of AW-CC are you clean-installing?
Caliburian
6 Posts
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February 22nd, 2018 21:00
You mean the connectors of the liquid pump?
The version is 4.8.20.
Tesla1856
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February 23rd, 2018 12:00
1. Yes. Not sure how many cables it has (likely 1 or 2) but re-seat them all.
2. OK, hmm. Well, v4.8.20 is the version that Dell says works on the Aurora-R7. I suppose you could try a clean-install of the newer 4.8.23 version. Uninstall old, reboot, then install. But if it doesn't help, I would go back to v4.8.20 and trouble-shoot from there.
Harris-BRC
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March 2nd, 2018 05:00
I have had my Aurora R7 brand new out of the box for less than a week and I am having this same problem... Did you find a fix ??
PhillyAck
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March 2nd, 2018 08:00
Tesla1856
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March 2nd, 2018 10:00
If it:
1. Passes ePSA (IIRC, it shows the Pump-RPM and Radiator-Fan Speed)
2. Can hold Intel-i7 Processor at about 75c while gaming (or running OCCT, Prime95, etc.)
... My guess would be it's just an Alienware Command Center glitch.
If you are both having this problem with a new Aurora-R7, sounds like maybe it's related to the version of AW-CC are you running.
PhillyAck
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March 2nd, 2018 10:00
PhillyAck
27 Posts
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March 3rd, 2018 22:00
Zachary253
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March 5th, 2018 18:00
Me too! Seems to be trending
Tesla1856
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March 5th, 2018 18:00
Not sure if you saw this, but this is how you test it.
Seems to be confirmed to be a minor glitch in Alienware Command Center
https://www.dell.com/community/Alienware-Desktops/Brand-New-aurora-r7-cpu-pump-failure/td-p/6022213
PhillyAck
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March 5th, 2018 18:00
sqllady2
2 Posts
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March 7th, 2018 08:00
I also have the same problem. I purchase my aurora R7 2/22/2018. All was find until yesterday 3/7/2018 I had a problem with ms outlook 2016 and tech support turned off some of my services. OC controls were slow and facpu error showed up on the upper left side of my monitor.
It does not seem to cause a problem now but I would like it fixed asap.
PhillyAck
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March 7th, 2018 08:00
Dukes427
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March 7th, 2018 16:00
PhillyAck
27 Posts
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March 7th, 2018 16:00