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Aurora-R7, CPU pump failed, thread 2
Brand new bought 2/28/2018. Loaded it up and when i went to the alien command center under the thermal status the cpu pump showed up, then it said failure and then disappeared. Ive tried all the suggestions people have posted. At this point im just lost. Any help would be appreciated.
Tesla1856
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March 4th, 2018 09:00
Right, CPU FAN is the Pump-Impeller ... notice how fast it is?
F12 to run ePSA Diagnostics
First page tests take about 5 minutes.
After it finishes Testing, it should say everything Passes.
It will ask about running Extended Tests that take 4 hours
- If you don't expect Memory failure, you can skip RAM Tests
Click arrow button (bottom right) to go to second screen (detailed Test Results)
Notice all the components that tested good
System Health/ Fans / CPU-FAN is actually the Asetek Liquid Cooler pump's RPM
- Pump Impeller RPM is constant/fixed and should be between 5280-5350 RPM
TOP-FAN (radiator-fan): around 1160 RPM / FRONT-FAN: 450 RPM (PCIe slots & cool-air intake fan)
HARD-DRIVE: 26c / CPU Thermistor: 35c-54c
PhillyAck
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September 15th, 2018 15:00
Ive reported it. They tell me it's a software glitch with windows and will be fixed with a future update.. All the tests pass
Tesla1856
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March 1st, 2018 20:00
If it fails from ePSA (and you are sure it's connected properly) it might be bad.
Time to call Dell and either get it fixed or return it.
This is not common. The Alienware (Asetek made) Liquid-Coolers are generally very good. Most sealed coolers sold today (like Corsair) are actually Aseteks also.
PhillyAck
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March 1st, 2018 20:00
PhillyAck
27 Posts
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March 1st, 2018 20:00
PhillyAck
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March 2nd, 2018 10:00
24 oct 2017
Tesla1856
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March 2nd, 2018 10:00
If it:
1. Passes ePSA (IIRC, it shows the Pump-RPM and Radiator-Fan Speed)
2. Can hold Intel-i7 Processor about 75c while gaming (or running OCCT, Prime95, etc.)
... My guess would be it's just an Alienware Command Center glitch.
What version of AW-CC are you running?
Tesla1856
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March 2nd, 2018 11:00
No, the Version number.
Remember, do not use the Upgrade feature inside AW-CC. Always do a "clean install" meaning ...
- Download the Installer and un-block the file in Windows Explorer.
- Uninstall old or existing version.
- Reboot
- Install new version
- Reboot
- Test operation.
PhillyAck
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March 2nd, 2018 11:00
Tesla1856
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March 2nd, 2018 12:00
Yeah, I'm not sure what VERSION you are talking about (the dates are just what someone typed in).
According to my research, it looks like version 4.8.20.0 is the one you want for an Aurora-R7.
http://www.dell.com/support/home/us/en/19/drivers/DriversDetails?productCode=alienware-aurora-r7-desktop&driverId=F8P3V
PhillyAck
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March 2nd, 2018 12:00
PhillyAck
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March 2nd, 2018 13:00
Nope still not showing up.. ran ghost recon wildlands and cpu temp not going above 65-70c. So im assuming its working
PhillyAck
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March 3rd, 2018 13:00
Tesla1856
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March 3rd, 2018 13:00
Strange. Yeah, those temps are fine.
The pump-impeller speed should be fixed/constant. What it's RPM showing in ePSA?
PhillyAck
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March 3rd, 2018 20:00