Chris-WH

updated

5 years ago

CW

Chris-WH

1 Rookie

86 Posts

19

76215

October 24th, 2021 04:00

Aurora R8, suddenly won't power on

Hi all,

Been using my Aurora R8 since December 2019 and have had no dramas with it until today.

This morning I powered it on as I usually do and used my PC for a few hours and turned it off for the day. All ran fine.

Went just now to power it on for some late night gaming and hitting the power button on the tower does nothing at all. Its like completely dead.

I pressed the little button at the back of the tower next to the power cord and I hear the fans power up and a green light comes on but soon as I let go of the button it shuts all down again.

Have tried removing the power cord from the wall socket and holding the power button down for 15-30 seconds and then reconnecting the power and trying but sadly no luck.

Really starting to freak out now at the moment as I dont know what has happened or what else I could do?

Has this ever happened to anyone before with the R8 or similar model?

Thanks in advance,

Chris

  • DELL-Chris M

    Community Manager

    56891 Posts

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    Posted November 23rd, 2021 11:00

    Dell Alienware is aware of the issue. Do not seek any part replacements.

    Recommended workarounds from the Alienware Desktops team =

    * For the time being, tapping the power button needs to be done each time that the computer is turned on
    * Enable the Deep Sleep Control option in the BIOS =
    Enter the BIOS setup screens by tapping the F2 key when the Dell splash screen appears
    Browse Advanced
    Go to Power Options and enable Deep Sleep Control
    Exit the BIOS saving change

    If I hear of any new data, I will update the Pinned post.


    DELL-Chris M (old account)

    #IWork4Dell

  • JOcean

    11 Legend

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    Posted October 24th, 2021 04:00

    When you press the system power button do any of the fans turn on? Have you tried pressing the PSU button and the system power button at the same time, there have been posts stating that the system powered up with those steps. Check all the internal cables and also try reseating the RAM. I have seen RAM that is not fully seated cause a no POST and no fans. The most obvious would be a problem with the case power switch. You can also try disconnecting the power connections from the PSU to everything except the MB. If the system powers up then one of the components is the source of the problem. Connect power one at a time to those components until the no power condition returns.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • Chris-WH

    1 Rookie

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    Posted October 24th, 2021 05:00

    Thanks for the reply.

    When I press the system power button (alienware head) nothing at all happens. Its like you don't even have it plugged into power at all.

    Yep I did try pressing both the PSU button and the alienware head power button at the same but no difference. I hear the fans turn on but soon as i let go of the PSU button the fans shut down.

    I dont know if I feel comfortable to go inside the PC. I've actually never opened the case up since I bought my Aurora. 

    Service Manual. DELL-Chris M>

    Today I didn't do anything beside play a few hours of Star Trek Online. The only thing I can think of is could possible updates have caused the problem? I do think Windows did some updates which required a restart and I noticed during the restart my PC turned on and off a few times in a row before it powered back on and through to Windows. I'm feeling that was a BIOS update perhaps now come to think of it? Also Dell Support Center was popping up with some driver updates etc. But all updates were completed in the morning and my PC was still on for at least 4-5 hours and it was working perfectly. Problem happened after I powered it down for about 7 hours and after that it will not turn it back on.

  • CIDkidzPILLZ

    1 Rookie

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    Posted October 24th, 2021 10:00

    I also have the R8 and since the recent Bios and AWCC updates. I've also begun to experience issues with the system no longer wanting to power on when power button is pressed.

  • Chris-WH

    1 Rookie

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    Posted October 24th, 2021 13:00

    Ohh thats not good to hear

     

    I normally dont do BIOS updates but for some reason Windows Update went and did the update on its own

  • TheMadHat

    4 Posts

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    Posted October 24th, 2021 16:00

    I just did the update and same thing. Spins up and then nothing.

  • Chris-WH

    1 Rookie

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    Posted October 24th, 2021 17:00

    I have not tried that as of yet. Sorry to hear the CMOS didnt fix it either.

  • TheMadHat

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    Posted October 24th, 2021 17:00

    I just reset the cmos, no luck there either.

  • Chris-WH

    1 Rookie

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    Posted October 24th, 2021 17:00

    I beleive a firmware (BIOS) update has been done and it was auto forced through Windows Update which ive never seen happen before.

    Shows in the history Firmware 0.1.0.17

     

    So now i can not switch on my Aurora via the button anymore.

    At the moment Dell support have told me to dis connect the power cable in the back, hold the power button for 25 seconds and while holding the power button insert the power cable in at the same time. This is the only way i can get the PC to power on at the moment.

    They have tried to rollback the BIOS update but so far no luck.

    Once i switch my PC off i can no longer turn it back on the tradtional normal way

  • SadFace42

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    Posted October 24th, 2021 17:00

    Try Unplugging the computer, waiting like 10 seconds, and plugging it back in. BIOS updated pretty much did the same thing to my r10. Won't fix your problem, but your pc might at least turn on.