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Area-51 R5, transfer warranty to Ecuador?
I bought my Area-51 R5 in the USA June 2018. Then retired to Ecuador 6 months later. Bought the 2 year corp. Premium support and was told as a personal user I could only buy a Corporate Premium support for hardware and software. This support would 100% cover me in Ecuador. Now had a problem with my lights. Now I was able to get phone support but now told I am not covered until I move my warranty to Ecuador. So I hope this is painless and does not cost me more money.
Alienware-Eimy
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January 18th, 2019 13:00
Hi @markshaheen,
Yes, the system will be covered in Ecuador, but you must transfer the guarantee there in order to obtain local assistance.
Alienware-Eimy
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January 18th, 2019 13:00
Hi @markshaheen,
Yes, the system will be covered in Ecuador, but you must transfer the guarantee there in order to obtain local assistance.
markshaheen
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January 18th, 2019 15:00
While this sounds good, I am running into a little issue. AW sent me a link. When I enter my tag this is the response I am getting.
This service tag holding product cannot be processed for retail registration. Please click here for transfer of ownership.
markshaheen
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January 19th, 2019 16:00
Well... AW has sent me a link for the US and Canada. I did complete the US one and put my S. American address in it last month.
So.. what now for my $300?
Alienware-Eimy
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January 22nd, 2019 11:00
@markshaheen,
If the warranty was already transferred to Ecuador, you can call your local support for assistance.
markshaheen
372 Posts
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January 22nd, 2019 19:00
Alienware-Eimy
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January 23rd, 2019 09:00
@markshaheen,
Send me a private message with your Service Tag so I can review your account.