RaphaelcspBR
1 Nickel

15r2 pluged not charging

Hello,
I`m having a problem with battery or laptop.
If i dont turn on my laptop on charger in maximium 24 hours, I get the battery or laptop problem.

``Pluged not charging.``

To fix this problem, I just have to turn off the laptop and leave the laptop charging for maybe 3 hours or more.

After  this the battery works fine, but if i dont turn on the charge in the next 24 hours i get the message pluged but not charging again.

The battery is holding energy fine.

Anyone know how to issue this problem ?

Thanks for help and sorry for my bad English.

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7 Replies
Moderator
Moderator

Re: 15r2 pluged not charging

Hi raphaelcspbr‌,

What version of Windows does the system has?

Make sure to update the BIOS version to the latest.

Also, enter the BIOS (F2) and check if the AC Adapter is is being recognized.


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Alienware-Eimy
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RaphaelcspBR
1 Nickel

Re: 15r2 pluged not charging

Hi

Im using, windows 10 home 64

I was with the least bios, yersterday I tried to return back to firist version available to download in dell website. But didn't work.

The  AC Adapter is being recognized with no problems.

Yesterday I tried to find the factory windows in dell website to try to restore to factory settings , but I Didn't find.

 Do you know any another possible solutions ?

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Moderator
Moderator

Re: 15r2 pluged not charging

You need to have the latest BIOS version in our website

You can also check if the AC Adapter port is not loose or does not move when you connect the adapter.


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Alienware-Eimy
Dell | Alienware Technical Support
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RaphaelcspBR
1 Nickel

Re: 15r2 pluged not charging

Hey,
I updated the bios, and still not working.
Im checked BIOS,  AC Adapter  ``UNKNOW``

Maybe this is the problem?


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RaphaelcspBR
1 Nickel

Re: 15r2 pluged not charging

But i dont understand why i got this problem only if i dont turn on the laptop for long 2 days.

If i turn on every day, works perfectly

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Moderator
Moderator

Re: 15r2 pluged not charging

Send me a private message with the service tag so I can assist you further. 


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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RaphaelcspBR
1 Nickel

Re: 15r2 pluged not charging

Hi Eimy, I sent private message with tag to you.

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