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March 23rd, 2016 22:00

17r3 battery issue

My battery life has gone from great to garbage.  I used to get 6-8 hours now I get ~3 the machine is only a few months old.  This is a major issue as I live off the grid and don't always have electricity.  There is way more heat coming off it as well, i've disabled the Gtx 980 video card for troubleshooting but it didn't seem to help. Nothings changed except possibly a windows update... any thoughts?  I'll try to get some juice tomorrow and troubleshoot it some more.

7 Technologist

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4.4K Posts

March 25th, 2016 15:00

Hi, 

Are you running the latest Bios version? Try doing a power drain.

  • Turn the system off and disconnect the AC adapter. 
  • Disconnect the battery.
  • Disconnect all external devices (USB devices, headsets, external monitors, etc.)
  • Press and hold the power button for 30 seconds.
  • Connect everything again and turn on the system.

202 Posts

March 25th, 2016 17:00

Because you leave expresscharge on.  I put it on regular for a reason.

3 Posts

March 25th, 2016 19:00

Ahhh I didn't know this was an option, i just changed it. Thanks!

3 Posts

March 25th, 2016 19:00

Can I pull the battery from removing the one panel underneath? or is there more to it?

314 Posts

March 26th, 2016 06:00

i noticed this too. Thanks Ant.

hopefully this would help. why would alienware by default activate a feature that will potentially shorten the lifespan of the battery?

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