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paulfra

2 Posts

70597

January 15th, 2016 22:00

AC adapter

Hi everytime I plug in my AC adapter is shows the error message "the AC adapter currently connected is not supported system will continue on battery"

Could someone help me please?

Thanks 

Alienware - Rodrigo

7 Technologist

 • 

4.4K Posts

January 18th, 2016 11:00

Hi,

To better assist you, please confirm your Alienware model name/revision.

paulfra

2 Posts

January 18th, 2016 12:00

M17x r4 service tag <ADMIN NOTE: Service tag removed per privacy policy>

Alienware - Rodrigo

7 Technologist

 • 

4.4K Posts

January 20th, 2016 12:00

Hello, 

Try doing a power drain. To perform a power drain, follow the steps below.

  • Turn the system off and disconnect the AC adapter.
  • Disconnect the battery 
  • Disconnect all external devices (USB devices, external monitors, headsets, etc)
  • Press and hold the power button for 30 seconds.

  • Connect everything again and turn on the system.

Which BIOS version is your system running? What percentage of battery power are you currently showing?

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