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January 15th, 2013 13:00

ALIENWARE m17X screen issue

This is the second time that i am requesting help.

the first post is here

http://en.community.dell.com/owners-club/alienware/f/3746/t/19471107.aspx#20205673.

After i send this laptop to the depot and they replaced the screen and motherboard, the display issue persists.

0601._22X[B19FI]8N)9I_[L5~78.jpg

In addition, some times when the laptop starts it shows that "no speaker or audio devices plugged in" and the system mutes.

i tried all kinds of methods like pc diagnostics or bios etc, NONE works. All of the above appears randomly and i have had enough of this.

This does not look like a two grand laptop, but rather of extremely poor quality.

Thus i demand a replacement of this laptop and NO more repairs because it just won't do.

Community Manager

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54.9K Posts

January 17th, 2013 09:00

rystoz,

My apologies for the issues you are facing. Escalate this to the Alienware Team at this email address:
AWCC-Resolution_experts@Dell.com
They will need the following information -
Email address:
Name:
Shipping Address:
Phone:
Best Time To Reach You:
System Model:
Service Tag number:
Issue Description:
Troubleshooting done:

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