AlienFX error on Win 7 64 bit

I get the exact same error and there is an unknown device in the Device Manager which I also cannot figure out

^^ What are their email address? maybe if more people email them, they might do something in good will

Thank you so much. Please do let us know if it works.

The email to the CEO worked.  I got a call from Dell Corporate and they are sending a tech to put a new mother board in my laptop.  I think I'm in shock.  But at least Dell came through for me.  I just hope they do the same for the rest of the people that this has happened to.  In the mean time I will still try and fix the current mother board and post the results.

Thats good news, how long did it take for them to call you and how long has it been without warranty?

They called me the same day.  A matter of 3 to 4 hours.  My warranty exp. last September.  After this pain I may get an extended one.  Not sure yet.

Sorry to be such a pleb BUT....

Have driven myself NEARLY mad researching SIMILAR problem.

MY LIGHTS WORK BUT..... I get this error:
System.Management.ManagementException: Generic failure
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementEventWatcher.Start()
   at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.StartHidDeviceInsertedWatcher()
   at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
   at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.RegisterForDevicesEvents()
   at AlienLabs.AlienFX.DeviceDiscovery.ObjectFactory.NewAlienFXDeviceDiscovery()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_DiscoveryService()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.NewAlienFXDeviceRepository()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_AlienFXDeviceRepository()
   at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.NewCommunicationService()
   at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()
   at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()
   at AlienLabs.AlienFX.Controller.ControllerMainForm..ctor()
   at AlienLabs.AlienFX.Controller.Program.Main(String[] args)

at bootup....have Dell STITCHED ME UP TOO?!

Sorry to be so blunt.


Other info, M17x approx. 3+yrs old, Win7 64, uninstalled Norton, rebooted...lights on, FXController BROKEN.

Numerous attempts at restoring .net etc. (but don't ACTUALLY understand WHY....apologies)

USED to build systems in excess of ten yrs back, before PCI-E, so VERY SLIGHTLY out of my depth (ok, DROWNING! HELP! PRETTY PLEASE!!)


Many thanks. WILL REPLY TO ANY ADVICE GIVEN (except very rude advice..... :P !!!  )


THANK YOU......


Falls to floor, exhausted and at end of TETHER!!

Angel