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March 6th, 2014 02:00

AlienFX not working in Alienware Command Center

I booted up my computer and this script popped up on my computer: 

System.NullReferenceException: Object reference not set to an instance of an object.

 at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String Path)

 at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClassFactory.New(AlienFXDeviceRepositoryrepository)

 at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()

 at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()

 at AlienLabs.AlienFX.Controller.ControllerMainForm.ctor()

 at AlienLabs.AlienFX.Controller.Program.Main(String[]args)

Now when I go to use the AlienFX app through the command center it's blank where I would be able to edit the color schemes and choose from the pre-made light zone profiles. I've uninstalled and reinstalled the entire command center but the same message keeps popping up when first logging into my profile. Anyone know what I can do to fix it?

1.8K Posts

March 7th, 2014 14:00

Hi!

Try the troubleshooting steps on this article. Let me know how it goes!

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