zheyhuz
1 Nickel

Alienware 14 Bluetooth suddenly become Unknown Device

HI Dell,


I cannot install my drivers for bluetooth. I've got no Idea what "activate bluetooth using wireless switch " means.

I keep turning my wifi on/off and it doesnt work Smiley Sad

thanks

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6 Replies
Moderator
Moderator

RE: Alienware 14 Bluetooth suddenly become Unknown Device

Hello ZHEYHUZ!

Which wireless card or Bluetooth do you have?

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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zheyhuz
1 Nickel

RE: Alienware 14 Bluetooth suddenly become Unknown Device

hi milena,

I think i have broadcom BT. i have downloaded both drivers but still cant install. when i install it, it say wireless switxh. i keep turning on/off my wireless but seems nothing happen.

unknown device.png

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Moderator
Moderator

RE: Alienware 14 Bluetooth suddenly become Unknown Device

You can check if the Bluetooth it’s enable in the BIOS.

As well you can try to install the driver from the device manage, doing a right click in the unknown device, then up date driver.

Let me know how it goes.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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zheyhuz
1 Nickel

RE: Alienware 14 Bluetooth suddenly become Unknown Device

Have tried everything you said.. Im trying to reinstall the driver but it seems i cant get thru the switching wireless. The only option i thinking of now is install winddows again.. Sigh! How did this happen? I didnt even uninstall any driver.! 

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Tesla1856
6 Gallium

RE: Alienware 14 Bluetooth suddenly become Unknown Device

Backup your unique data files.

Call phone support.

They will talk you through uninstalling the old driver and clean installing latest new BT driver.

Finally using Dell Restore Partition if required.


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zheyhuz
1 Nickel

RE: Alienware 14 Bluetooth suddenly become Unknown Device

that's just my last option.. is there any other option?

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