Alienware 14 Touchpad Peeling - Runaround from Phone Support

I have an Alienware 14 Laptop from late 2013. 

Right around the time that the warranty started going out, I noticed some grime around the right edge of the touchpad. I thought it might have been sweat or dirt, so I started picking it off. Little did I know that it was actually the surface of the touchpad peeling off. By the time I figured this out, I have peeled off a decent amount of gunk from the right side of the touchpad. Since doing this, the scroll feature (which utilizes the right side of the touchpad) intermittently ceases to function.

I never thought to contact tech support, because nobody else seemed to be having the issue at the time, as far as I could tell.

In the last few days, I've been using my Alienware (after leaving it on a shelf for the past 7 or 8 months due to my new desktop and the fact that my company laptop has, until recently, been my go-to). With just general mousing around, the coating in the center of the touchpad has begun to peel. It inhibits finger movement and has flaky responsiveness. 

I have called tech support several times, and have gotten bounced between multiple sales and tech departments. I am so sick of this disgusting, over-priced, poorly-serviced laptop. 

I hate to make threats, but I hope that someone from Dell / Alienware can help me with this issue. If not, I will be taking my very generous laptop budget elsewhere, and will spread my discontent for Alienware and its poorly made products among my friends and co-workers in the (tech) service industry. Furthermore, seeing as how I am in charge of purchasing new computers and server technology for my employer, I will make sure that Dell never sees another dollar of our budget again.