Unsolved
This post is more than 5 years old
7 Posts
0
11074
Alienware 14 possible battery problems
Hi everyone!
I bought Alienware 14 in December 2013 and was using it for 11 months until now.
I mentioned some symptoms a week ago - the battery indicator shows "71% available (plugged in, not charging)" even if AC adapter is connected for quite a long time.
Today, I mentioned that the maximum charge indicator changed to "68% available". Does that mean my battery is dying?
Has anybody encountered that issue and what are possible solutions?
Thank you in advance.
P.S. I used the "desktop mode" setting from the beginning, but battery was always charging up to 100%.
DELL-Milena M
Moderator
Moderator
•
2.7K Posts
0
November 11th, 2014 13:00
I would recommend you to flash the BIOS to the latest version and perform a power drain removing the battery completely.
Let us know if that helps you!
misha666
7 Posts
0
November 12th, 2014 08:00
I have recently performed power drain and BIOS update - the indicator now shows "75%, plugged in, not charging".
Seems that battery need to be replaced anyway.
DELL-Milena M
Moderator
Moderator
•
2.7K Posts
0
November 12th, 2014 21:00
Then yes there is a big possibility that the battery is damage.