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23078

September 18th, 2015 20:00

Alienware 15 4K Touchscreen/Mouse Issues

I am currently having issues with my Alienware 15 4k touchscreen. After I installed windows 10 the lap top has been running at a very high temp and the fans are on full power plus I am even using a Thermaltake cooling pad. I was in the loading screen for LOL when the issues began, i couldn't load into game and then once restarting my laptop my Razer Naga 2015 mouse wouldn't respond along with my touch screen. I have done a full systems check updated all drivers but the touchscreen one if there is one. I have also done a full malware and virus scan no issues. My computer is for gaming but i do use it for school so i'd like to avoid sending it in if i could help it. Any ideas anyone?

7 Technologist

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4.4K Posts

September 21st, 2015 08:00

Hi, 

Just to confirm, are you getting a black screen on the 4K monitor? Try using the latest Nvidia driver from their website, click here for the download links. Also, make sure your system is running the latest Bios firmware, click here for the download link.

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