James86
1 Copper

Alienware 15 r1 (2015) Windows 10 Creators Update Support

I understand there is no current supports for the creators update. However, why is this? Has dell dropped support for the Alienware 15 r1 (2015)? The laptop is 2 years old... Anyone else mildly irritated by this decision to not support the most recent windows update?

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speedstep
6 Thallium

Re: Alienware 15 r1 (2015) Windows 10 Creators Update Support

Dell only supports the OS that came with the unit.

There are more than just a few errors.

https://support.microsoft.com/en-us/help/938205/windows-update-error-code-list

0x80240001 WU_E_NO_SERVICE Windows Update Agent was unable to provide the service.
0x80240002 WU_E_MAX_CAPACITY_REACHED The maximum capacity of the service was exceeded.
0x80240003 WU_E_UNKNOWN_ID An ID cannot be found.
0x80240004 WU_E_NOT_INITIALIZED The object could not be initialized.
0x80240005 WU_E_RANGEOVERLAP The update handler requested a byte range overlapping a previously requested range.
0x80240006 WU_E_TOOMANYRANGES The requested number of byte ranges exceeds the maximum number (2^31 - 1).
0x80240007 WU_E_INVALIDINDEX The index to a collection was invalid.
0x80240008 WU_E_ITEMNOTFOUND The key for the item queried could not be found.
0x80240009 WU_E_OPERATIONINPROGRESS Another conflicting operation was in progress. Some operations such as installation cannot be performed twice simultaneously.
0x8024000A WU_E_COULDNOTCANCEL Cancellation of the operation was not allowed.
0x8024000B WU_E_CALL_CANCELLED Operation was cancelled.
0x8024000C WU_E_NOOP No operation was required.
0x8024000D WU_E_XML_MISSINGDATA Windows Update Agent could not find required information in the update's XML data.
0x8024000E WU_E_XML_INVALID Windows Update Agent found invalid information in the update's XML data.
0x8024000F WU_E_CYCLE_DETECTED Circular update relationships were detected in the metadata.
0x80240010 WU_E_TOO_DEEP_RELATION Update relationships too deep to evaluate were evaluated.
0x80240011 WU_E_INVALID_RELATIONSHIP An invalid update relationship was detected.
0x80240012 WU_E_REG_VALUE_INVALID An invalid registry value was read.
0x80240013 WU_E_DUPLICATE_ITEM Operation tried to add a duplicate item to a list.
0x80240016 WU_E_INSTALL_NOT_ALLOWED Operation tried to install while another installation was in progress or the system was pending a mandatory restart.
0x80240017 WU_E_NOT_APPLICABLE Operation was not performed because there are no applicable updates.
0x80240018 WU_E_NO_USERTOKEN Operation failed because a required user token is missing.
0x80240019 WU_E_EXCLUSIVE_INSTALL_CONFLICT An exclusive update cannot be installed with other updates at the same time.
0x8024001A WU_E_POLICY_NOT_SET A policy value was not set.
0x8024001B WU_E_SELFUPDATE_IN_PROGRESS The operation could not be performed because the Windows Update Agent is self-updating.
0x8024001D WU_E_INVALID_UPDATE An update contains invalid metadata.
0x8024001E WU_E_SERVICE_STOP Operation did not complete because the service or system was being shut down.
0x8024001F WU_E_NO_CONNECTION Operation did not complete because the network connection was unavailable.
0x80240020 WU_E_NO_INTERACTIVE_USER Operation did not complete because there is no logged-on interactive user.
0x80240021 WU_E_TIME_OUT Operation did not complete because it timed out.
0x80240022 WU_E_ALL_UPDATES_FAILED Operation failed for all the updates.
0x80240023 WU_E_EULAS_DECLINED The license terms for all updates were declined.
0x80240024 WU_E_NO_UPDATE There are no updates.
0x80240025 WU_E_USER_ACCESS_DISABLED Group Policy settings prevented access to Windows Update.
0x80240026 WU_E_INVALID_UPDATE_TYPE The type of update is invalid.
0x80240027 WU_E_URL_TOO_LONG The URL exceeded the maximum length.
0x80240028 WU_E_UNINSTALL_NOT_ALLOWED The update could not be uninstalled because the request did not originate from a WSUS server.
0x80240029 WU_E_INVALID_PRODUCT_LICENSE Search may have missed some updates before there is an unlicensed application on the system.
0x8024002A WU_E_MISSING_HANDLER A component required to detect applicable updates was missing.
0x8024002B WU_E_LEGACYSERVER An operation did not complete because it requires a newer version of server.
0x8024002C WU_E_BIN_SOURCE_ABSENT A delta-compressed update could not be installed because it required the source.
0x8024002D WU_E_SOURCE_ABSENT A full-file update could not be installed because it required the source.
0x8024002E WU_E_WU_DISABLED Access to an unmanaged server is not allowed.
0x8024002F WU_E_CALL_CANCELLED_BY_POLICY Operation did not complete because the DisableWindowsUpdateAccess policy was set.
0x80240030 WU_E_INVALID_PROXY_SERVER The format of the proxy list was invalid.
0x80240031 WU_E_INVALID_FILE The file is in the wrong format.
0x80240032 WU_E_INVALID_CRITERIA The search criteria string was invalid.
0x80240033 WU_E_EULA_UNAVAILABLE License terms could not be downloaded.
0x80240034 WU_E_DOWNLOAD_FAILED Update failed to download.
0x80240035 WU_E_UPDATE_NOT_PROCESSED The update was not processed.
0x80240036 WU_E_INVALID_OPERATION The object's current state did not allow the operation.
0x80240037 WU_E_NOT_SUPPORTED The functionality for the operation is not supported.
0x80240038 WU_E_WINHTTP_INVALID_FILE The downloaded file has an unexpected content type.
0x80240039 WU_E_TOO_MANY_RESYNC Agent is asked by server to resync too many times.
0x80240040 WU_E_NO_SERVER_CORE_SUPPORT WUA API method does not run on Server Core installation.
0x80240041 WU_E_SYSPREP_IN_PROGRESS Service is not available while sysprep is running.
0x80240042 WU_E_UNKNOWN_SERVICE The update service is no longer registered with AU.
0x80240FFF WU_E_UNEXPECTED An operation failed due to reasons not covered by another error code.

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James86
1 Copper

Re: Alienware 15 r1 (2015) Windows 10 Creators Update Support

Dell does support the Alienware 15 2015 on windows 10 and as far as the november update. Apparently not the anniversary update, which was not blocked by dell, unlike the creators update. See this link. Computers tested for Windows 10 and Windows 10 November Update | Dell US 

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speedstep
6 Thallium

Re: Alienware 15 r1 (2015) Windows 10 Creators Update Support

The Statement below is based on my understanding of what the written Policy is.  YMMV

Alienware Notebook

The table below lists Alienware notebook computers that have been tested for upgrade to Windows 10 and tested for Windows 10 November update. HOWEVER the basic policy is that Support is for the OS that came with the unit.  OEM Windows support is only for the OS that came with your unit. If you have Windows 10 issues on a machine that was UPGRADED to windows 10 support for this comes from Microsoft not from Dell.  Microsoft provides information and support for upgrade through their upgrade website.  3rd Party Microsoft support is NOT free.     3rd Party Processor and OS and Ram and other "upgrades" are not covered by Dell Support.

If this is not the case then Dell needs to clarify what the actual Policy is.

Servicing optionVersionOS buildAvailability dateLatest revision date
Current Branch (CB)170315063.6084/11/20179/12/2017
Current Branch (CB)160714393.17158/2/20169/12/2017
Current Branch (CB)151110586.110611/12/20159/12/2017
Semi-Annual Channel170315063.6087/11/20179/12/2017
Current Branch for Business (CBB)160714393.171511/29/20169/12/2017
Current Branch for Business (CBB)151110586.11064/8/20169/12/2017
Long-Term Servicing Branch (LTSB)160714393.17158/2/20169/12/2017
Long-Term Servicing Branch (LTSB)1507 (RTM)10240.176097/29/20159/12/2017

Model
Alienware 13
Alienware 14
Alienware 15
Alienware 17 R1
Alienware 17 R2
Alienware 18 R1

OS buildAvailability dateServicing optionKB article
14393.17159/12/2017CB CBB LTSBKB 4038782
14393.15938/8/2017CB CBB LTSBKB 4034658
14393.14807/11/2017CB CBB LTSBKB 4025339
14393.13586/13/2017CB CBB LTSBKB 4022715
14393.11985/9/2017CB CBB LTSBKB 4019472
14393.10664/11/2017CB CBB LTSBKB 4015217
14393.9693/20/2017CB CBB LTSBKB 4015438
14393.9533/14/2017CB CBB LTSBKB 4013429
14393.6931/10/2017CB CBB LTSBKB 3213986
14393.57612/13/2016CB CBB LTSBKB 3206632
14393.47912/9/2016CB CBB LTSBKB 3201845
14393.44711/8/2016CB CBB LTSBKB 3200970
14393.35110/27/2016CB LTSBKB 3197954
14393.32110/11/2016CB LTSBKB 3194798
14393.2229/29/2016CB LTSBKB 3194496
14393.1879/20/2016CB LTSBKB 3193494
14393.1879/13/2016CB LTSBKB 3189866
14393.1058/31/2016CB LTSBKB 3176938
14393.828/23/2016CB LTSBKB 3176934
14393.518/9/2016CB LTSBKB 3176495
14393.108/2/2016CB LTSBKB 3176929

Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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