Alienware 17 R3 BIOS Update Failed

Question

Hello everyone! Today i tried to update BIOS because of overheating. During the update when it reached %99 it stucked. I waited 1 hour but nothing happen. Then i shut down the computer. Now when i trying to power on my laptop keyboards lights and fans starting but nothing more. Just black screen.

I tried some of solutions;

- CMOS Reset via CLRP-1 doesn't work

- CTRL+ESC key with BIOS recovery doesn't work

I need my laptop as soon as possible. Please help me about this problem.

Eimy_B · Answer

Hi ‌, Send me a private message with service tag so I can assist you further.

Redbrook · Answer

I had this problem start of the week with my 15 r3 updating to latest release. I contacted support surprisingly helpful really nice support tec. He had me  turn off machine, remove power lead. Then hold power button down for 25 sec, release and machine started ok. Turning off I must admit was a bit intimidating

hkalkan · Answer

I tried what you said, nothing happen. :/

Tesla1856 · Answer

Sounds like you have 'bricked it' ... maybe permanently but hopefully not.   Download PDF Service Manual and use it. Like before, try removing AC-Adapter and main Lithium run-battery (even if hard-wired in). Then, proceed to remove small CMOS battery. Press Power button a few times (and hold down) to release any residual 'flea power'. Leave off for about an hour.   Maybe go ahead and redo 'CMOS Reset via CLRP-1' while you are in there. Try to turn on, I guess with Power Button or maybe that CTRL+ESC you mentioned. Also, on some Dell laptops: press and hold the Fn key and then press the Power Button. This starts the pre-boot testing and will launch ePSA.

hkalkan · Answer

I removed CMOS battery and i did everything exactly in manual and some youtube reassembly videos. But it doesn't work. What shoul i do ?

Locked Topics – Alienware General

Alienware 17 R3 BIOS Update Failed

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