Unsolved
This post is more than 5 years old
4 Posts
0
7757
Alienware 17 R4 Audio Crackling Issue
It appears i'm not the only one affected by this issue. I'm also experiencing audio crackling issues.
The audio is crackling when playing music through the laptop speakers, as well as when the music is streamed to my amp.
The Realtek drivers have been updated, which has not helped. Any Ideas ?
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
January 3rd, 2017 10:00
Hi,
We are sorry to hear that. Is it only when using the speakers or does it also happen with headphones? Are you running the latest Bios version?
DarkRabbit82
4 Posts
0
January 3rd, 2017 12:00
The crackling occurs when using the headphone output, laptop speakers and whilst streaming over I.P. to my network amp.
Bios version 1.0.8
DarkRabbit82
4 Posts
2
January 3rd, 2017 16:00
Fixed - The drivers were updated from the manufacturer and NOT Dell's own utility.
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
January 4th, 2017 14:00
Great! Thank you for confirming this.
mulciber
8 Posts
0
January 20th, 2017 12:00
Can you tell us where you found the drivers, and whether they reduce functionality? I have read that while the manufacturer's drivers ameliorate the issue, the AW sound software no longer works.
Bizmark33
1 Message
0
January 28th, 2017 09:00
Please, for your help
DarkRabbit82
4 Posts
0
January 29th, 2017 03:00
The drivers were the most recent Nvidia display drivers (I was intending to update the graphics drivers at the time, not the sound drivers). But I believe there is a sound driver in the graphics driver package that may have resolved my issue.
bnvchk
2 Posts
0
March 18th, 2017 08:00
How would i go about updating these drivers? From nvidia or realtec?
thanks
coreyrt69
2 Posts
0
March 18th, 2017 14:00
I have the same issue. Did you go to Realtek to get the drivers?
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
March 20th, 2017 10:00
Hi,
If you are still experiencing this issue, please send me a private message so we can look into it. You should have a "Send Message" option in your inbox, just look for my username there.
db46f16f-0cf8-4
1 Message
0
May 11th, 2017 15:00
im having the same problem .
crackling sound from left internal speaker
can someone help me with a fix
alienkumar
3 Posts
0
July 9th, 2017 15:00
I had crackling sound issue with both internal speakers and head phones on my Alienware 18 (mid 2013 model). It was really annoying and was driving me crazy. Strange but sure enough updating the Nvidia Display Drivers fixed the issue, the sound is clean now. Following is the link to the driver I installed, see if it is compatible with your machine before installing:
Download NVIDIA, GeForce, Quadro, and Tesla Drivers
Hope that will fix your issue.
Good luck!
alienkumar
3 Posts
0
July 9th, 2017 15:00
I had crackling sound issue with both internal speakers and head phones on my Alienware 18 (mid 2013 model). It was really annoying and was driving me crazy. Strange but sure enough updating the Nvidia Display Drivers fixed the issue, the sound is clean now. Following is the link to the driver I installed, see if it is compatible with your machine before installing:
Download NVIDIA, GeForce, Quadro, and Tesla Drivers
Hope that will fix your issue.
Good luck!
alienkumar
3 Posts
0
July 9th, 2017 15:00
I had crackling sound issue with both internal speakers and head phone on my Alienware 18 (mid 2013 model). It was really annoying and was driving me crazy. Strange but sure enough updating the Nvidia Display Drivers fixed the issue, the sound is clean now. Following is the link to the driver I installed, see if it is compatible with your machine before installing:
Download NVIDIA, GeForce, Quadro, and Tesla Drivers
Good luck!