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Alienware 17 R4 (Freezing)
Hello,
I have the Alienware 17 R4 with the i7-7820HK and GTX 1070. I am running it with the GTX 1070 enabled as default and I do not have it overclocked at all right now. For some reason, my computer will lock and freeze up no matter if I am playing a game, or just watching a movie on the laptop. This is what the Event Viewer Shows...
I have performed a Clean Install and I have the latest Bios 1.1.6. Latest Nvidia Driver and nothing I do seems to make a difference. This is driving me crazy now! Should I get the 330w Ac Adapter?
SPECS
i7-7820HK (not overclocked)
GTX-1070 (not overclocked)
Samsung 960 NVMe 512GB
16GB DDR4 RAM
240w ac adapter
Windows 10 Pro (15063.413) clean install
It is still under warranty until 2018, so I would like to find a resolution to this.
Thanks!
Anthony
Hokman
14 Posts
0
June 25th, 2017 19:00
I've been looking around other community sites and there is issues with the newer R4 with 1070s frying the CPU or Mobo... Check out my experience .
I don't know how to check the motherboard for issues but try leaving it on overnight and see if it freezes... (long idle) if it does make DELL repair it. (Or at least try to)
v4abrew
14 Posts
0
June 26th, 2017 00:00
Hokman, when I first got this laptop I updated the BIOS and it bricked my computer day 1. I got a motherboard replacement after that and its always locked up. I have left it on overnight and it does lock up as well. I almost wonder if its an Nvidia driver issue that is causing it as people have reported that in the past.
Hokman
14 Posts
0
June 26th, 2017 01:00
Interesting, my Bios was also updated. I think around 2 weeks later it bricked.
v4abrew
14 Posts
0
June 26th, 2017 17:00
Just read this today maybe this is the problem! I disabled Hyper-Threading (SpeedStep) in my BIOS and my processor was so freaking slow it was running at 0.87 and yes on the AC grrrrr...
https://www.extremetech.com/computing/251499-major-hyper-threading-flaw-can-destabilize-intel-cpus-based-kaby-lake-skylake
Now gotta wait on Dell for another BIOS fix.
Alienware-Eimy
3 Apprentice
3 Apprentice
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4.4K Posts
0
June 27th, 2017 09:00
Hi ,
Send me a private message with the service tag so I can assist you further.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
1
June 27th, 2017 10:00
Just hover the mouse over my username and select Message.
v4abrew
14 Posts
0
June 27th, 2017 10:00
How do I send you a private message looked everywhere and can't find that option like they have on the Dell side. Thanks
vachechek
1 Message
0
November 26th, 2017 06:00
Hi,
I have an Alienware 17 R4 and it's been 2 months I'm having the exact same problem!
Is there any solution to this?
Processor: i7-7820HK (not overclocked)
GPU: GTX 1080 (not overclocked)
BIOS: SKL1.2.0_KBL1.2.0 (03 Nov 2017)
"background-color: transparent; color: #3d3d3d; font-family: Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke- white-space: normal; word-spacing: 0px; word-wrap: break-word; padding: 0px; margin: 0px;">SSD: Intel SSD Pro 6000p (512GB)
HDD: 1TB
RAM: 16GB DDR4
Power Adaptor: 330W
OS Name: Microsoft Windows 10 Pro (Version 10.0.16299)
Thanks