v4abrew
1 Copper

Alienware 17 R4 (Freezing)

Hello,

   I have the Alienware 17 R4 with the i7-7820HK and GTX 1070. I am running it with the GTX 1070 enabled as default and I do not have it overclocked at all right now. For some reason, my computer will lock and freeze up no matter if I am playing a game, or just watching a movie on the laptop. This is what the Event Viewer Shows...

I have performed a Clean Install and I have the latest Bios 1.1.6. Latest Nvidia Driver and nothing I do seems to make a difference. This is driving me crazy now! Should I get the 330w Ac Adapter?

SPECS

i7-7820HK (not overclocked)

GTX-1070 (not overclocked)

Samsung 960 NVMe 512GB

16GB DDR4 RAM

240w ac adapter

Windows 10 Pro (15063.413) clean install

It is still under warranty until 2018, so I would like to find a resolution to this.

Thanks!

Anthony

8 Replies
Hokman
1 Copper

Re: Alienware 17 R4 (Freezing)

I've been looking around other community sites and there is issues with the newer R4 with 1070s frying the CPU or Mobo... Check out my experience   . 

I don't know how to check the motherboard for issues but try leaving it on overnight and see if it freezes... (long idle) if it does make DELL repair it. (Or at least try to)

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v4abrew
1 Copper

Re: Alienware 17 R4 (Freezing)

Hokman, when I first got this laptop I updated the BIOS and it bricked my computer day 1. I got a motherboard replacement after that and its always locked up. I have left it on overnight and it does lock up as well. I almost wonder if its an Nvidia driver issue that is causing it as people have reported that in the past.

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Hokman
1 Copper

Re: Alienware 17 R4 (Freezing)

Interesting, my Bios was also updated. I think around 2 weeks later it bricked. 

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v4abrew
1 Copper

Re: Alienware 17 R4 (Freezing)

Just read this today maybe this is the problem! I disabled Hyper-Threading (SpeedStep) in my BIOS and my processor was so freaking slow it was running at 0.87 and yes on the AC grrrrr...

https://www.extremetech.com/computing/251499-major-hyper-threading-flaw-can-destabilize-intel-cpus-b...

Now gotta wait on Dell for another BIOS fix.

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Moderator
Moderator

Re: Alienware 17 R4 (Freezing)

Hi ‌,

Send me a private message with the service tag so I can assist you further.


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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v4abrew
1 Copper

Re: Alienware 17 R4 (Freezing)

How do I send you a private message looked everywhere and can't find that option like they have on the Dell side. Thanks

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Moderator
Moderator

Re: Alienware 17 R4 (Freezing)

Just hover the mouse over my username and select Message. 


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

vachechek
1 Copper

Re: Alienware 17 R4 (Freezing)

Hi,

I have an Alienware 17 R4 and it's been 2 months I'm having the exact same problem!

Is there any solution to this?

Processor: i7-7820HK (not overclocked)

GPU: GTX 1080 (not overclocked)

BIOS: SKL1.2.0_KBL1.2.0 (03 Nov 2017)

Display: 1440p (120hz) TN Panel G-Sync Enabled

SSD: Intel SSD Pro 6000p (512GB)

HDD: 1TB

RAM: 16GB DDR4

Power Adaptor: 330W

OS Name: Microsoft Windows 10 Pro (Version 10.0.16299)

Thanks

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