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Alienware 17R3 Touchpad Auto Disables
The touchpad automatically disables. Once that happens, it cannot be restored. The FN+F11 does not work. The Support Assist fix does not fix the problem. I have updated the drivers for the touchpad and that also has not fixed the problem. Any suggestions?
Alienware - Rodrigo
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October 27th, 2015 15:00
Hi,
Can you connect an external mouse to confirm if the same thing happens with the mouse? Is this is an out of the box issue or it was working fine at first?
Selvaggio
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October 27th, 2015 16:00
It did not start out of the box. It has no effect on the mouse. The mouse works fine. It seems to have occurred sometime after I attached a wireless mouse.
Alienware - Rodrigo
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October 29th, 2015 12:00
Hi,
Can you try booting to Safe Mode to confirm if the same things happens in Safe Mode?
Selvaggio
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October 29th, 2015 12:00
I restarted in safe mode and it works fine. The fn-11 works and I can plug-in and unplug the usb mouse connector and still use either one. But when started again regularly, the same problem occurs and the touchpad auto-disables and cannot be restored.
Alienware - Rodrigo
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November 2nd, 2015 14:00
Hi,
Thanks for confirming this. Did you make sure to delete all of the software that came with your wireless mouse?
PsychoEd200
13 Posts
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November 6th, 2015 16:00
i found a fix that works.
Uninstall Synaptics application in Apps and Features and
Uninstall synaptics driver from device manager under System Devices not Mice and other pointing devices.
Once i did that its been working flawlessly for the past 2 days.
PsychoEd200
13 Posts
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November 9th, 2015 20:00
if you delete the touchpad software and device driver in system devices. after restart the touchpad works
Selvaggio
6 Posts
1
November 15th, 2015 14:00
I uninstalled the mouse software and now it works when I remove the usb connector for the mouse. I doubt this is how it was intended, but at least I can use the touchpad now. I just cannot access all of the features of the mouse.
PsychoEd200
13 Posts
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November 15th, 2015 23:00
Glad you got it working. Make sure your system update doesnt re-install software. If it does just uninstall Touchpad application again. *** cant use gestures.
JW0914
105 Posts
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November 20th, 2015 22:00
There's an option under the mouse hardware settings that you tick to turn off the TP if a usb mouse is connected, and most likely, you have it ticked.
In regards to the uninstallation of Synaptics Drivers that made the TP work again... this would only occur when you install the improper version of Synaptics drivers for your device. With Alienware, and I'm not sure why, you cannot utilize drivers downloaded from Synaptic and must utilize drivers from your downloads and support page only.
JW0914
105 Posts
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November 21st, 2015 05:00
Then it's most definitely a TP driver issue. Try downloading the synaptics driver from the downloads and support page for your device, installing it (both drivers should show as installed, and if only one does, please let me know), and then rebooting afterwards.
You mentioned about FN+F11 not working, can you clarify which of the following you meant:
PsychoEd200
13 Posts
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November 21st, 2015 05:00
That option is not ticked on my machine. Even when turning machine off and unplugging usb mouse then booting doesn't make touchpad work.
JW0914
105 Posts
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November 21st, 2015 06:00
No problem at all =] Glad you got it fixed
Selvaggio
6 Posts
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November 21st, 2015 06:00
Thank you JW0914. I only uninstalled the mouse software and not the Synaptcis drivers. I found the check box and it was tagged as on. I unchecked the "disable touchpad" button and that completely fixed the problem. So simple. Isn't that always the way? Thank you so much! I think I'll try to install the mouse software again now that I know where to look.
PsychoEd200
13 Posts
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November 22nd, 2015 18:00
everytime I uninstall the driver and reboot. it automaticly installs the 19.0.15.15 driver which I keep uninstalling.
I do have automatic updates off too. even when I install the driver from support page. it still don't fix the issue. The Synaptic Gesture Suite doesn't start up either.