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Alienware Area 51 - Command Center can't install
I got an Alienware Area 51 from a friend last week and I'm having trouble installing Alienware Command Center. I've got Windows 7 installed on one hard drive and Windows 8.1 on a second hard drive. On both OSs I'm getting an error when I run the installer saying "The installation package is not compatible with this platform." I've downloaded and attempted to install "Alienware_Command-Center-Des_A05_R308775.exe", which from other posts seems to be the latest version that supports the Area 51.
Tesla1856
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December 2nd, 2013 14:00
Looks like you have a Legacy (Pre-Dell) Alienware. No, the Command Center from here won't work on that machine.
Try this link.
http://en.community.dell.com/owners-club/alienware/f/3746/t/19408779.aspx
Only other thing I can recommend is the Legacy forums at Origin. They are the people that built than machine and the Legacy owners used to support each other over there:
http://niche.originpc.com/
Tesla1856
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December 1st, 2013 16:00
http://ftp.dell.com/published/Pages/alienware-area51.html
On Win7-64 (concentrate on that for now), try installing Dot Net 4.0 client Framework first. Might also just be a corrupt download.
Yes, that v2.6.17.0 should work. v2.8.9.0 is what I run on my x58-chipset based Aurora R1 (very similar motherboard). It should also work, but some users have mentioned having to go back a few version on Area-51 (due to minor problems).
Check MIO-Board from Dell Diags to make sure it's working in the first place.
http://en.community.dell.com/owners-club/alienware/f/3746/t/19454040.aspx
Win8 and Win8.1 is a whole different set of problems. However, Dual-Boot is smart (if nothing else, good way to check hardware against original, supported OS).
http://en.community.dell.com/owners-club/alienware/f/3746/t/19473432.aspx
If you mainly run Win7, you can try NOT loading CommandCenter in Win8 at all. In that case, the MIO-Board should just continue to run whatever config is loaded on it.
lightmaster
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December 1st, 2013 18:00
I do not see anything about diagnostics on the POST screen, bios settings, or boot options. How do I access it or install it?
Tesla1856
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December 1st, 2013 19:00
F12 on boot.
You can also create a boot-able version:
http://en.community.dell.com/owners-club/alienware/f/3746/t/19530277.aspx
Tesla1856
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December 1st, 2013 22:00
lightmaster
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December 1st, 2013 22:00
Gonna try a bootable cd version i found called Alienware/Dell Diagnostics Distribution Package. Really would love to get the partition version set up later. I'll let you know if it works and what it says.
Tesla1856
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December 1st, 2013 23:00
What motherboard and BIOS version are you running?
What logo appears on-screen while Bios Posts?
lightmaster
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December 1st, 2013 23:00
Got an error when booting it saying it couldn't load the kernel. That's when loading the bootable cd. Its late, so I'll figure it out tomorrow.
When I got the PC last week, it only had Ubuntu on it (no other partitions, not even swap), so i threw my 1TB and 500GB hard drives in it and installed Win 8 and Win 7. So it never hard recovery or diag partitions on it that I know of.
Btw, the lights sometimes don't turn at all when I boot it up.
lightmaster
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December 2nd, 2013 00:00
Phoenix Awardbios and also something about NVIDIA.
Tesla1856
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December 2nd, 2013 12:00
lightmaster
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December 2nd, 2013 13:00
Here's the readout from CPU-Z's validation thing: http://valid.canardpc.com/2jicpc
lightmaster
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December 2nd, 2013 14:00
Cool. What year did Dell buyout Alienware? Wouldn't mind knowing how old this computer could be. It runs really good, and definitely way better than the 2008 Macbook I traded for it, lol.
EDIT: How can I find out what model my Alienware is, since CPU-Z and SIW both say "Alienware Alienware"?