Unsolved
This post is more than 5 years old
1 Message
0
9743
Alienware M14x R2 Hard drive failure - UK
Hi everyone, I bought my Alienware M14x R2 back in Jan of 2013, and sadly today I think my hard drive has failed (Of course the warranty would be out too). I ran the ePSA diagnostics I have the error code 2000:0142 and it fails to recognise my HDD, although my BIOS still does and sadly I can't do anything to fix it myself, or rather think of anything in which I can do. I need a quick answer if anyone has one but basically is there anywhere in the UK where I can get repairs (Pref West Yorkshire) and also is there any reason to do this? I am looking to build my own PC soon and from the options I have seen the repairs prices going for well over £120 and I don't really want to pay that as I don't plan on keeping the laptop for too long.
Dell doesn't look like they offer repair services online, where can I go to get some repairs for it? Or any advice is appriciated and thank you.
DELL-Milena M
Moderator
Moderator
•
2.7K Posts
0
April 13th, 2015 11:00
You can take it to any repair shop since they just need to replace the hard drive and install windows.
If you feel comfortable trying it here is a disassemble video that might help you and an article that explain you how to install windows.
Natakuc41
86 Posts
0
April 13th, 2015 17:00
See above for the instructions in deassembly. £120 is reasonable for the cost of the drive and the labour costs however a repair shop will likely install a 2.5" HDD opposed to a 2.5" SSD.
If you want your system to perform substantially better you should get a SSD for example the Crucial MX200:
http://uk.crucial.com/gbr/en/compatible-upgrade-for/Alienware/m14xr2
You could also get a hybrid drive (mid performance):
http://www.amazon.co.uk/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=sshd+2.5&rh=i%3Aaps%2Ck%3Asshd+2.5&ajr=2
The mechanical drive is the lowest performance:
http://www.amazon.co.uk/s/ref=sr_nr_p_n_size_browse-bin_4?fst=as%3Aoff&rh=n%3A340831031%2Ck%3A2.5+hard+drive%2Cp_89%3ASeagate%7CWestern+Digital%2Cp_n_size_browse-bin%3A187141031%7C187142031&keywords=2.5+hard+drive&ie=UTF8&qid=1428967249&rnid=187137031
For Windows 8.1 installation see here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/